(ABE) Part-Time Cross-Utilized Agent

United Ground Express•Allentown, PA

1d•Onsite

About The Position

The Cross-Utilized Agent supports passenger check-in and ticketing, baggage services, and aircraft turnaround operations at Lehigh Valley International Airport in Allentown, Pennsylvania. The role involves assisting passengers, processing reservations and fees, resolving issues caused by flight interruptions, tracking baggage, and preparing, cleaning, and servicing aircraft. Agents also operate ground equipment and communicate with coworkers and flight crews while complying with United and Federal Aviation Administration regulations and policies. This is a part-time position requiring work in varying weather conditions and the ability to perform demanding physical tasks, including lifting baggage and cargo up to 70 pounds, pushing and pulling carts, climbing stairs, and working in tight spaces. Shifts may be during the day or night and may include weekends, holidays, and mandatory overtime based on operational needs.

Requirements

Must be at least 18 years old.
Must obtain and maintain required credentials, including fingerprint clearance, local airport badging, and background-check clearance.
Must successfully complete applicable pre-employment screening, which may include a drug screen and hearing and vision checks.
Must be available for any shift, including day or night shifts, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio equipment to communicate with coworkers and flight crews.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data and use radio equipment for communications.
Must be able to lift up to 70 pounds on a consistent basis and pass all applicable pre-screening clearances.

Responsibilities

Greet passengers and provide check-in and ticketing assistance.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Resolve passenger issues resulting from flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio equipment to communicate with coworkers and flight crews.
Comply with United and Federal Aviation Administration regulations and policies.
Lift and handle baggage, boxes, and cargo weighing up to 70 pounds; a single aircraft may involve handling more than 100 items.
Push and pull loaded and empty carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage, and bend, stoop, or crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment, including tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.