(AVL) Part-Time Cross-Utilized Agent

United Ground Express•Fletcher, NC

4d•Onsite

About The Position

The Cross-Utilized Agent performs passenger service and aircraft ground operations at Asheville Regional Airport. Duties include assisting passengers with check-in, ticketing, rebooking, boarding passes, fees, and flight interruptions; processing passenger information accurately; and, when needed, tracking baggage and responding to baggage questions. The role also supports aircraft preparation, baggage and cargo handling, aircraft cleaning and lavatory servicing, and operation of ground equipment. Agents communicate with coworkers and flight crews using radio equipment and comply with United and FAA regulations and policies. Work takes place outdoors in all temperatures and weather conditions and involves substantial physical activity, including standing and walking, lifting and moving baggage, pushing and pulling carts, climbing stairs, and working in tight spaces. The position requires availability for any shift, including days, nights, weekends, and holidays. Mandatory overtime may be required based on operational needs. Candidates must be at least 18, authorized to work in the United States without sponsorship, able to communicate fluently in English, and hold a valid U.S. state driver's license. Employment is contingent on required credentials and pre-employment screening, which may include a drug screen, hearing and vision checks, fingerprint clearance, airport badging, and a background check. United Ground Express describes itself as an equal opportunity employer. It offers competitive wages and benefits, earned paid time off, discounted travel for employees and immediate family, and career advancement opportunities.

Requirements

Must be at least 18 years old.
Must acquire and maintain required credentials, including fingerprint clearance, local airport badging, and background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, day or night, weekends, and holidays; mandatory overtime may be required based on operational needs.
Must be comfortable working with computers, mobile devices, and new technologies.
Must be able to use radio electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data.
Must be able to utilize radio equipment for communications.
Must be able to lift up to 70 pounds on a consistent basis.
Must be able to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

Greet passengers and provide check-in and ticketing assistance.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues resulting from flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio equipment to communicate with coworkers or flight crew.
Comply with United and FAA regulations and policies.
Lift, carry, and handle baggage, boxes, or cargo weighing up to 70 pounds; a single aircraft may involve handling over 100 items.
Push and pull loaded and empty carts during loading and unloading operations.
Ascend and descend jetway stairs while carrying baggage.
Bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment, including tugs, belt loaders, and baggage carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.