(FSD) Full-Time Cross-Utilized Agent

United Ground Express•Sioux Falls, SD

1d•Onsite

About The Position

The Cross-Utilized Agent supports airport passenger and aircraft operations at Sioux Falls Regional Airport. The role includes greeting passengers, managing check-in and ticketing, rebooking itineraries, issuing boarding passes, collecting applicable fees, and responding to passenger issues in accordance with company policies. Agents may also work in the Baggage Service Office to track baggage and answer passenger questions. The position also involves preparing and securing aircraft for departure, handling and loading baggage and cargo, operating ground equipment, communicating with coworkers and flight crews by radio, and cleaning aircraft interiors and lavatories. Work takes place outdoors in all temperatures and weather conditions and involves frequent physical activity, including lifting and moving baggage weighing up to 70 pounds, pushing and pulling carts, climbing, bending, stooping, and working in tight spaces. Agents must follow United and FAA regulations and policies and help ensure flights depart on time.

Requirements

Must be at least 18 years old.
Must acquire and maintain credentials required for the position, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete applicable pre-employment screening, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, day or night, including weekends and holidays; mandatory overtime may be required based on operational need.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio and electronic devices to communicate with coworkers or flight crews.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data.
Must be able to lift up to 70 pounds on a consistent basis.
Must be able to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues in accordance with company policies and procedures, including during flight interruptions.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio and electronic devices to communicate with coworkers or flight crews.
Comply with United and Federal Aviation Administration regulations and policies.
Lift, handle, and move baggage, boxes, or cargo weighing up to 70 pounds; some aircraft may involve handling over 100 items.
Push and pull loaded and empty carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage.
Bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment such as tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.
Operate computers to enter and retrieve data and use radio equipment for communications.