CRM & Sales Operations Administrative Assistant

Janus International Group•Temple, GA

About The Position

The CRM & Sales Operations Administrative Assistant provides administrative support to ensure efficient day-to-day operations within the Sales and Estimating departments. The role manages CRM data entry and helps maintain the accuracy and efficiency of the CRM system to support reliable reporting and informed organizational decision-making. The position works with Sales, Estimating, and Sales Operations teams to maintain clean, current CRM records, coordinate information, resolve data issues, and support process improvements. It also provides customer and team communications support, handles routine administrative and sales operations tasks, and assists with CRM work across multiple business units.

Requirements

High school diploma required.
Discretion and maturity to maintain confidential information.
Intermediate computer skills, including Outlook email, Word, Project, and Excel.
Excellent communication skills.
Strong time-management and organizational skills.
Detail-, goal-, and quality-oriented.
Ability to multitask and work in fast-paced environments.
Team-oriented, with proven interpersonal skills and experience working with people with varied personalities and backgrounds.

Nice To Haves

One to three years of previous work-related skill, knowledge, or experience preferred.
Salesforce experience preferred, but not required.

Responsibilities

Review processes to support consistent and effective development of services internally and externally.
Work with Sales and Estimating teams to log CRM data accurately and efficiently and maintain clean, reliable, up-to-date records.
Collaborate with Sales Operations to improve CRM data management processes and alignment across departments and business units.
Regularly review and clean CRM data to support accurate forecasting, pipeline management, and performance reporting.
Provide administrative support to the Sales and Estimating departments and help ensure daily tasks are completed on time.
Assist the Sales and Estimating team with customer communications and CRM updates.
Coordinate information flow between Sales, Estimating, and Sales Operations to ensure CRM data is accurate and complete.
Identify and promptly resolve CRM data issues and discrepancies.
Enter new opportunities, leads, and customer information into the CRM, with appropriate categorization and detailed tracking.
Assist with routine sales operations tasks across multiple business units as needed.
Answer phone calls and direct inquiries to the appropriate parties.
Respond promptly and professionally to inquiries from customers, Sales Representatives, and Estimators.
Perform other administrative duties as required.