CRM Loan Administrator

Citizens Financial Group • Pittsburgh, PA

1d • Hybrid

About The Position

Join the Citizens Restructuring Management (CRM) Loan Administration team to support the Bank’s commercial loan portfolio. CRM manages a portfolio of $5MM+ Substandard and Doubtful loans, providing exposure to complex commercial credits and loan transactions. The CRM Loan Administrator partners with CRM Relationship Managers, senior leaders, Commercial Loan Operations, and other business partners to ensure portfolio activity is processed accurately and efficiently. The role involves operational support for substandard loan transactions involving syndicated and non-syndicated loans. General knowledge of commercial loan accounting principles is preferred.

The position is scheduled for 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m. The schedule is four days in the office and one day remote.

Requirements

• Associate degree or equivalent combination of education and relevant experience.
• Progressive experience with commercial loans.
• Familiarity with syndicated and non-syndicated commercial loans, loan modifications, renewals, extensions, or forbearances.
• Strong attention to detail and commitment to accuracy.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Effective written and verbal communication and interpersonal skills.
• Ability to work independently while collaborating effectively within a team.
• Proficiency with Microsoft Office applications.

Nice To Haves

• General knowledge of commercial loan accounting principles.

Responsibilities

• Process and coordinate day-to-day commercial loan portfolio transactions, including overdrafts, payment and funding requests, expense reimbursements, deposit account maintenance, and other portfolio-related activities.
• Support syndicated and non-syndicated loan modifications, forbearances, extensions, and renewals by reviewing approvals and legal documentation, preparing required documentation for Commercial Loan Operations, and verifying system updates.
• Partner with Relationship Managers, senior management, Commercial Loan Operations, Legal, and other internal teams to research and resolve loan administration requests.
• Track portfolio activity and other key information through the CRM Dashboard, document exceptions, maintain department logs, and complete other required internal reporting.
• Follow bank policy and complete required regulatory training.
• Complete special projects and other department priorities as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree