CRM/ERP Administrator

Metropolitan Council on Jewish Poverty•New York, NY

18h

About The Position

Met Council is seeking a CRM/ERP Administrator to steward the day-to-day demands and ongoing development of Market by Met Council, the Food Program’s custom-built, Salesforce-based ERP. The system includes IMS, WMS, and CRM functions and supports a B2C ordering platform. The position supports programmatic departments and clients by maintaining and improving technology used in food-program operations. Candidates must be located in New York and able to work on-site or on a hybrid schedule.

Requirements

2–4 years of Salesforce Administration experience.
Salesforce Administrator (ADM 201) certification.
Experience configuring custom objects, fields, page layouts, validation rules, Flow, and other declarative automation tools.
Working knowledge of Python, SQL, and Tableau.
Experience managing user security, including profiles, permission sets, roles, and sharing rules; integrations/APIs; and reporting/dashboards.
Self-starter who is curious, proactive, and enjoys learning new tools and processes.
Strong problem-solving skills and a methodical approach to troubleshooting.
Ability to prioritize and manage competing deliverables across support requests and projects.
Ability to translate operational and warehouse workflows into system requirements.
Strong communication and training skills, with a customer-service orientation for staff of all technical levels.
Detail-oriented, with strong data governance and documentation habits.
Genuine interest in learning about the food banking or emergency food service industry.
Must be located in New York and able to work on-site or on a hybrid schedule.

Nice To Haves

Familiarity with food banking or emergency food service.
Familiarity with Apex, SOQL, and Lightning Web Components.
Help desk or end-user support experience and comfort supporting both B2B and B2C platforms.
Bachelor’s degree in information systems, business, or a related field, or equivalent experience; the degree is preferred.
Nonprofit or food/logistics background.

Responsibilities

Build, maintain, audit, and document processes for the Market by Met Council ERP.
Collaborate with stakeholders to optimize functionality, reports, dashboards, and UX/UI.
Serve as the primary contact for staff and end-user support, including training users on data entry, access, and system navigation and resolving day-to-day issues with a service-first approach.
Troubleshoot with Salesforce as needed and manage and communicate changes from seasonal Salesforce updates.
Configure and maintain user profiles, access, and security protocols.
Track recurring support issues to inform training materials, documentation, and system improvements.
Help align system activities with physical warehouse operations and daily maintenance processes.
Scope and manage larger system projects as needed, such as new APIs.
Support systems alignment and issue resolution across B2B and B2C platforms, including the client-facing ordering experience.