ERP Administrator

North40 Outfitters•Great Falls, MT

6d•Onsite

About The Position

North 40 Outfitters is seeking an ERP Administrator for its Home Office team in Great Falls, Montana. The role connects business operations with technology teams and helps optimize systems and processes supporting retail stores, distribution centers, and the supply chain. It focuses on improving operational efficiency, supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O), and ensuring teams have the tools and processes needed to serve customers effectively. This full-time position requires working scheduled shifts between Monday and Friday, 8:00 a.m. and 5:00 p.m. Schedule flexibility is required based on business needs. The role may occasionally involve travel to North 40 locations or distribution centers.

Requirements

Strong understanding of retail operations, distribution, inventory management, supply chain, or warehouse processes.
Self-motivated, able to take initiative and adapt to changing priorities, and able to identify process-improvement opportunities.
Strong analytical and problem-solving skills, including investigating system issues, evaluating business processes, and recommending practical solutions.
Excellent written, verbal, and interpersonal communication skills, with the ability to work effectively with technical teams and business stakeholders.
Ability to build productive working relationships with store leadership, distribution teams, supply chain personnel, and IT partners.
Strong organizational skills and ability to manage multiple priorities, coordinate projects, and maintain accurate process documentation.
Detail-oriented, committed to operational accuracy and continuous improvement, and focused on delivering exceptional customer service.
Bachelor's degree in Business Administration, Information Systems, Supply Chain Management, Logistics, or a related field; an equivalent combination of education and experience may be considered.
Experience as a Business Analyst, Systems Analyst, ERP Administrator, or in a related role.
Hands-on experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O).
Experience supporting retail store operations, distribution, supply chain, inventory management, or warehouse management functions.
Experience gathering and documenting business requirements, analyzing workflows, developing functional requirements, and supporting system enhancements.
Working knowledge of D365 F&O, including inventory management, warehouse management, sales order processing, and supply chain functionality.
Experience troubleshooting application issues and working with technical teams or vendors to identify and implement solutions.
Experience with business process mapping, functional documentation, system testing, and User Acceptance Testing (UAT).
Ability to analyze business processes and identify improvements to efficiency, inventory accuracy, fulfillment performance, and user experience.
Experience supporting store inventory processes such as replenishment, stock transfers, product availability, allocation, receiving, inventory adjustments, returns, and exchanges.
Understanding of omnichannel fulfillment processes, including BOPIS and ship-from-store operations.
Experience supporting warehouse and distribution processes, including receiving, put-away, wave processing, picking, packing, shipping, inventory movements, cycle counting, transfer orders, and order fulfillment.
Ability to collaborate with operational teams to investigate inventory discrepancies, warehouse execution issues, and system transaction errors.
Experience participating in system implementations, upgrades, enhancements, testing, deployment, and post-implementation support.
Ability to develop process documentation, standard operating procedures, training materials, and instructional guides for end users.
Experience providing end-user training and supporting adoption of new system functionality and business processes.
Working knowledge of Microsoft Office 365 and related business productivity tools.
Ability to travel periodically to North 40 retail locations, distribution centers, or other business sites as needed.

Nice To Haves

Experience with Microsoft Dynamics 365 Commerce and retail store operations.
Experience supporting distribution centers, large retail warehouse environments, transportation workflows, or fulfillment operations.
Knowledge of replenishment planning, inventory allocation, inventory control best practices, and mobile warehouse processes.
Familiarity with handheld warehouse devices and mobile inventory transactions.
Microsoft Dynamics 365 certifications.

Responsibilities

Support and optimize Microsoft Dynamics 365 Finance & Operations and the business processes used by retail stores, distribution centers, and supply chain teams.
Investigate application issues, inventory discrepancies, warehouse execution issues, and system transaction errors, partnering with technical teams or vendors on solutions.
Gather and document business requirements, analyze workflows, develop functional requirements, and support system enhancements.
Map business processes, create functional documentation, support system testing and User Acceptance Testing, and participate in implementations, upgrades, deployments, and post-implementation support.
Identify opportunities to improve efficiency, inventory accuracy, fulfillment performance, and the user experience.
Support store inventory processes, including replenishment, stock transfers, product availability, allocation, receiving, inventory adjustments, returns, and exchanges.
Support omnichannel fulfillment processes such as Buy Online, Pick Up In Store (BOPIS) and ship-from-store operations.
Support warehouse and distribution processes, including receiving, put-away, wave processing, picking, packing, shipping, inventory movements, cycle counting, transfer orders, and order fulfillment.
Develop process documentation, standard operating procedures, training materials, and instructional guides for end users.
Provide end-user training and support adoption of new system functionality and business processes.
Coordinate projects, manage multiple priorities, and maintain accurate process documentation.
Travel periodically to North 40 retail locations, distribution centers, or other business sites as needed.