Director, ERP & CRM - REQ #1239

Mitsubishi Electric US•Suwanee, GA

19h•Onsite

About The Position

The Director of ERP & CRM is responsible for the overall strategy, delivery, and support of SAP and Salesforce solutions at Mitsubishi Electric Trane HVAC US (METUS). The position helps the company run its business by providing scalable, dynamic solutions that add value for internal and external stakeholders. It requires a balance of technical expertise, business acumen, influence, and leadership. The Director develops and executes the SAP and Salesforce strategy and roadmap in alignment with company growth objectives, oversees solution reliability and scalability, and ensures solutions deliver value. The role manages METUS teams and third-party partners responsible for maintaining, supporting, developing, and deploying these solutions. It also oversees system documentation, data governance and information security compliance, software and services vendors, and contract compliance. The Director ensures projects are delivered on time, within budget, and in alignment with business objectives; develops change-management processes; and leads IT teams in daily operations and strategic and project objectives. The position includes mentoring and developing team members and travel of up to 25% for company meetings and training, domestically and possibly internationally.

Requirements

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
At least 10 years of experience in IT, including at least 7 years specifically in ERP and/or CRM implementation and management.
Proven track record managing large-scale ERP and/or CRM projects and leading cross-functional teams.
Experience managing enterprise applications across on-premises and cloud environments, including application and integration development or a related field.
In-depth understanding of at least one major ERP platform and/or CRM platform.
Familiarity with enterprise systems and their integration with ERP, CRM, SCM, HCM, and related systems.
Understanding of cloud technologies and their application in ERP and CRM systems.
Strong understanding of business processes across functions such as Finance, HR, and Supply Chain.
Experience with business process reengineering and optimization.
Knowledge of industry-specific regulatory requirements and compliance standards.
Strong strategic thinking, problem-solving, and decision-making skills.
Excellent communication, interpersonal, and leadership abilities, including explaining complex technical concepts to non-technical stakeholders.
Strong negotiation and vendor-management skills.
Proven leadership experience, including managing diverse cross-functional teams.
Expertise in change management, including user-adoption strategies.
Ability to influence C-level executives and build stakeholder consensus.
Sound understanding of Agile and demonstrated experience implementing a framework such as Scrum or Kanban.
Proven ability to manage multiple workstreams simultaneously.
Experience with risk-management and mitigation strategies specific to ERP and CRM implementations.
Deep understanding of ERP and CRM industry trends and best practices, particularly digital transformation.
Ability to demonstrate company core values: winning together, delivering excellence, driving sustainability, focusing on execution, and learning continuously.

Nice To Haves

Professional certifications such as PMP, ITIL, Scrum Master, or ERP/CRM-specific certifications.
Experience with continuous improvement frameworks such as Lean and Six Sigma.

Responsibilities

Develop and execute the SAP and Salesforce strategy and roadmap in alignment with company growth objectives.
Identify and incorporate relevant emerging technology trends and establish metrics for technology performance and return on investment.
Oversee SAP and Salesforce solutions to ensure reliability, scalability, and value delivery.
Collaborate with internal and external stakeholders to identify value-add opportunities and prioritize them against METUS business objectives.
Ensure system designs and processes are comprehensively documented.
Manage METUS teams and third-party partners supporting, maintaining, developing, and deploying SAP and Salesforce solutions.
Ensure SAP and Salesforce solutions comply with Data Governance and Information Security Management guidelines and policies.
Manage software and services vendors and ensure contracts and legal agreements comply with Legal policies.
Ensure timely delivery of SAP and Salesforce solutions, adherence to budgets, and alignment with business objectives.
Develop and implement change-management processes for deployments and implementations.
Lead IT teams and functions in daily operations and in achieving project and strategic objectives.
Mentor, coach, and develop IT team members to support effective utilization and career growth.
Demonstrate METUS core values: winning together, delivering excellence, driving sustainability, focusing on execution, and learning continuously.
Travel up to 25% for company meetings and training, domestically and possibly internationally.
Perform other duties as assigned.