CRM Loan Administrator

Citizens•Pittsburgh, PA

About The Position

CRM manages the Bank’s commercial portfolio of $5MM+ substandard and doubtful assets. The CRM Loan Administrator joins the CRM Loan Administration team and assists CRM Relationship Managers, Senior Management, and other CRM colleagues with administration of the CRM loan portfolio. The role requires strong knowledge of commercial loan systems, loan documentation, and practices to ensure requests are processed accurately. The administrator interfaces with business partners to complete requests; general knowledge of commercial loan accounting principles is preferred. The position suits a reliable, energetic team player able to work in a fast-paced environment. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. An offer of employment is conditioned on successfully passing a background check, which may include credit, motor vehicle record, public record, prior employment verification, and criminal background checks.

Requirements

  • Three years of commercial loan operations experience.
  • Attention to detail.
  • Excellent interpersonal skills.
  • Excellent oral and written communication skills.
  • Excellent time management skills.
  • Excellent ability to multitask.
  • Ability to work independently and as part of a team.
  • Strong computer skills, primarily with the Microsoft Office suite.
  • Associate degree or equivalent required.

Nice To Haves

  • General knowledge of commercial loan accounting principles.

Responsibilities

  • Process daily transactions, including overdrafts; submit work packages for loan transactions and requests; handle fund offsets and expense reimbursements; maintain deposit accounts; and set up matters in the electronic legal billing system.
  • Complete required logs and internal electronic filing for audit purposes.
  • Process complex syndicated and non-syndicated loan modifications, forbearances, extensions, and renewals; review AFS/LoanIQ Originations CPS/T&C approvals and legal documents; prepare internal forms required by Commercial Loan Operations; and verify system updates.
  • Complete internal reporting, including data entry and tracking events in the CRM Dashboard, documentation exceptions, and other required reporting.
  • Follow bank policy and complete required regulatory training.
  • Complete research and special projects as necessary.
  • Perform general office duties, including file archiving, mail distribution, and supply orders.
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