Admissions CRM Administrator

Cameron University•Lawton, OK

3d•Onsite

About The Position

Reporting to the Director of Admissions, the Cameron University Admissions CRM Administrator manages, maintains, optimizes, and develops the University’s Technolutions Slate Admissions/CRM system in support of recruitment, application, admission, and enrollment processes. The position is the primary technical administrator and subject-matter resource for Slate within the Office of Admissions, providing technical, operational, and process support to promote efficient admissions operations and student success. This entry-level position is located in Lawton, Oklahoma. The administrator supports undergraduate, graduate, transfer, concurrent, and other admissions processes. The role develops and maintains Slate functionality, applicant-facing portals, communications, integrations, queries, reports, dashboards, and data extracts. It also provides technical guidance and training, supports system updates and enhancements, and works with Admissions leadership, University stakeholders, internal resources, and external vendors to improve processes and the student experience.

Requirements

Bachelor’s degree from a regionally accredited university.
Strong attention to detail, particularly in maintaining accurate student information, data, system configuration, workflows, and communications.
Ability to analyze complex problems, identify feasible solutions, and develop and communicate recommendations concisely, logically, and systematically.
Ability to establish and maintain effective working relationships with students, faculty, staff, external partners, and stakeholders.
Ability to communicate effectively, verbally and in writing, with a wide range of audiences.
Ability to work effectively in an environment where change occurs frequently.
Ability to work independently with minimal supervision.
Demonstrated time-management skills and ability to meet deadlines while managing multiple projects.

Nice To Haves

Thirty-six months of experience in IT, business, customer relationship management, or a related field.
Experience working with higher education platforms and software such as Slate, Banner, and COGNOS.

Responsibilities

Design, develop, and maintain Slate functionality, including queries, workflows, rules, forms, portals, and checklists.
Develop and maintain applicant-facing Slate portals using foundational HTML and CSS to improve the student experience and the presentation and accessibility of admissions information.
Develop, maintain, and support recruitment and admissions communications through Slate, including automated and personalized email, text messages, notifications, and other digital communications.
Create and manage communication campaigns, templates, and populations to deliver timely, targeted information to prospective, admitted, and enrolled students.
Manage data flows and integrations among Slate, third-party platforms, the University’s student information system, and other systems of record.
Coordinate with University resources and external vendors to troubleshoot issues and support system functionality.
Provide technical support and guidance to Admissions staff and University stakeholders on Slate, admissions workflows, and related technology.
Develop and deliver training and resources that promote effective and consistent use of Slate functionality.
Serve as an escalation point for complex systems and admissions technology issues.
Support graduate, undergraduate, transfer, concurrent, and other admissions processes in Slate and ensure system functionality aligns with applicable admissions requirements and procedures.
Develop and maintain queries, reports, dashboards, and data extracts for operations, data analysis, and institutional decision-making.
Collaborate with Admissions leadership and University stakeholders to analyze business processes, identify needs, and recommend technology-based solutions that improve efficiency, automation, accuracy, productivity, and the student experience.
Participate in planning, testing, implementation, and maintenance of Slate upgrades, releases, enhancements, new functionality, integrations, and process changes.
Participate in projects and initiatives related to enrollment management, admissions technology, CRM development, data management, recruitment, and student success.
Perform other related duties as assigned in support of the Office of Admissions.