CRM Administrator

THE KENAN ADVANTAGE GROUP•North Canton, OH

3d•Onsite

About The Position

We are looking for a proactive and detail-oriented CRM Administrator to manage and maintain the organization’s Customer Relationship Management (CRM) system. This role is responsible for day-to-day administration, configuration, support, and maintenance of the system, ensuring it meets business needs, supports users across departments, and provides opportunities to improve system functionality. The ideal candidate has strong technical proficiency, problem-solving skills, and a keen understanding of CRM best practices to drive user engagement and improve customer experience. The CRM Administrator serves as the primary CRM administrator and support contact. The role works with stakeholders and departments including Sales, Marketing, and Customer Support to gather requirements, develop business processes, and implement CRM solutions. The position also involves user support and training, data-quality oversight, system security and access management, reporting, maintenance, vendor coordination, documentation, and recommendations for process improvements. This position is listed in North Canton, Ohio, and is identified as onsite in the job posting.

Requirements

Bachelor’s degree in information technology, Business Administration, or a related field.
2–4 years of experience in CRM administration.
Strong understanding of CRM principles, customer data, and user support.
Excellent attention to detail and organizational skills.
Experience in workflow automation, data management, and CRM integrations with other business systems such as ERP or marketing platforms.
Proficiency in CRM platforms.
Familiarity with database structures, reporting tools, and data visualization.
Understanding of APIs, data imports and exports, and system integrations.
Knowledge of data privacy regulations such as GDPR and CCPA as they relate to customer data handling.

Nice To Haves

Experience with Salesforce is preferred.
Salesforce Admin Certification is a plus.

Responsibilities

Administer and maintain the CRM system, ensuring data integrity, system performance, and appropriate user access controls.
Customize and configure CRM fields, workflows, dashboards, reports, and integrations to meet business requirements.
Work with stakeholders to identify, develop, and deploy business processes within the CRM system.
Provide CRM training and support to users, promote best practices, and resolve system-related issues promptly.
Monitor CRM data quality and implement data-cleansing procedures as needed.
Collaborate with Sales, Marketing, Customer Support, and other departments to gather requirements and implement CRM solutions.
Manage user accounts, roles, profiles, permissions, and security settings.
Perform regular system audits and prepare reports on CRM usage and performance metrics.
Assist with data imports, exports, and database maintenance.
Work with third-party vendors and developers on system enhancements as needed.
Stay current on CRM software updates and best practices, and recommend process improvements.
Document system configurations, procedures, and training materials.
Promote positive work habits, including effective and timely communication, teamwork, and respect for co-workers.
Provide constructive guidance to employees and third-party representatives.
Contribute to providing high-quality products and services to customers.