CRM IT Product Owner - US Oncology

AstraZeneca • Gaithersburg, MD

1d • $127,352 - $191,028 • Hybrid

About The Position

We are looking for a hands-on CRM Product Owner to drive the technical execution of U.S. Oncology digital engagement tools. The role focuses on building and maintaining a seamless, data-driven experience for healthcare providers and patients. Working closely with the Activation Engineering Lead, the Product Owner translates global platform blueprints into high-performing local solutions to help ensure treatments reach the right people.

The role leads technical implementation and optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud; supports Agentforce pilots; executes omnichannel journeys; and builds API-first and event-driven integrations with oncology-specific data sources. It also leads an engineering squad, reviews code and vendor deliverables, and upholds DevSecOps standards and internal architectural principles.

The position is based on an in-person working model, averaging a minimum of three days per week in the office, with flexibility. Annual base pay ranges from $127,352 to $191,028. The role also offers a short-term incentive bonus opportunity and, for salaried roles, eligibility to participate in an equity-based long-term incentive program. Benefits include a qualified retirement program (401(k)), paid vacation and holidays, paid leaves, and medical, prescription drug, dental, and vision coverage.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 5 years of experience in CRM or related customer engagement processes.
• Deep technical experience with Veeva CRM and/or Salesforce Life Science Cloud, including configuration of Data Cloud and Marketing Cloud.
• Proficiency in RESTful API design and Event-Driven Architecture using tools such as MuleSoft or Kafka.
• Proven experience leading engineering squads, managing technical debt, and driving GitFlow and CI/CD pipelines.
• Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs.

Nice To Haves

• Hands-on experience or certifications in Salesforce Agentforce, or experience building autonomous agents using LLMs and RAG.
• Deep understanding of U.S. Oncology, including HIPAA, claims data, EHR models, and regulatory considerations.
• Proficiency in AWS or Azure cloud services, particularly serverless computing (Lambda/Functions) or data warehousing (Snowflake).
• Experience managing Managed Services or System Integrator partners to ensure code quality and adherence to architectural blueprints.

Responsibilities

• Lead the technical build-out and day-to-day optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud.
• Support deployment of Agentforce pilots to automate customer interactions and improve field force productivity.
• Execute the technical strategy for omnichannel journeys, including Data Cloud triggers for real-time, personalized CRM actions for field representatives.
• Develop and maintain API-first and event-driven integrations between Salesforce and oncology-specific data sources such as claims and EHR feeds.
• Lead an engineering squad through daily Scrum/Kanban activities, conduct code reviews, and enforce DevSecOps standards, including CI/CD and automated testing.
• Review external partner technical deliverables to ensure they meet internal architectural principles and code quality expectations.
• Manage technical debt and drive GitFlow and CI/CD pipelines.
• Translate business requirements into technical designs and explain technical trade-offs to IT partners.

Benefits

• Short-term incentive bonus opportunity.
• Eligibility to participate in an equity-based long-term incentive program for salaried roles.
• Qualified retirement program (401(k) plan).
• Paid vacation and holidays.
• Paid leaves.
• Medical, prescription drug, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior