Bilingual (Spanish) CRM Product Owner

Bunzl Career • St. Louis, MO

2d • Onsite

About The Position

The Bilingual Spanish CRM Product Owner for the Mexico, Agriculture, Convenience (MAC) Division embodies the Division’s vision for its CRM solution. The role coordinates with central resources to develop and execute product strategy, manage and prioritize the product backlog, and collaborate with stakeholders to deliver products that maximize business value and address business processes. The position is onsite in St. Louis, Missouri.

The Product Owner works with development, design, marketing, business teams, and end users throughout product creation, from requirements gathering and design through technical development and delivery. The role uses customer feedback, market data, industry trends, and CRM metrics to guide product decisions and continuous improvement; communicates product goals to technical and non-technical audiences; and supports, troubleshoots, and trains the end-user community. Some travel is required.

Requirements

• Fluent verbal and written Spanish.
• At least 2 years of relevant product owner experience.
• Experience managing CRM platforms; Microsoft Dynamics is preferred.
• Bachelor’s degree in computer science or a relevant field, or equivalent experience and certifications; the degree is preferred.
• Product knowledge and sufficient technical understanding of services to communicate effectively with customers.
• Ability to create Power BI reports and visualizations to support data-driven business decisions.
• Strong written and verbal communication skills and ability to influence and work with individuals at all organizational levels.
• Ability to identify and resolve issues using sound judgment, exercise discretion, maintain confidentiality, and work independently with minimal supervision.
• Strong project management, organizational, and planning skills, including managing multiple priorities and competing projects and meeting deadlines.
• Maturity and confidence to interact with sophisticated internal and external clients.
• Understanding of customer needs and business strategy, with leadership and customer service skills to maintain high levels of service and quality.
• Attention to detail, flexibility, and creativity.

Nice To Haves

• Bachelor’s degree in computer science or a relevant field (preferred).
• Experience with Microsoft Dynamics CRM (preferred).

Responsibilities

• Develop, maintain, and prioritize the product backlog to reflect business priorities and customer needs.
• Collaborate with development, design, marketing, and business stakeholders to gather requirements, manage expectations, and ensure alignment.
• Oversee product creation from design through technical development, monitoring and evaluating progress.
• Gather and analyze customer feedback, market data, and industry trends to inform product decisions and drive continuous improvement.
• Coordinate with the central team on product vision, strategy, and roadmap, aligning them with organizational goals and market needs.
• Communicate product goals and requirements clearly to technical and non-technical audiences.
• Track and report key CRM product metrics, communicating successes and areas for improvement to leadership.
• Identify and resolve issues that may affect product delivery and support an efficient development process.
• Engage with end users to support and troubleshoot CRM use and provide training.
• Support business needs related to CRM; some travel is required.

Benefits

• Medical, dental, and vision benefits effective the first day of the month after 30 days.
• Paid time off, including vacation, sick, holidays, and personal time.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level