Senior IT CRM Product Owner, US Oncology

AstraZeneca • Gaithersburg, MD

1d • $165,651 - $248,485 • Hybrid

About The Position

The Senior IT CRM Product Owner will lead the digital transformation of the U.S. Oncology customer engagement ecosystem. The role is responsible for activating Salesforce Life Science Cloud and modernizing integrations to create a seamless, data-driven experience for healthcare providers and patients. It bridges global product innovation and U.S. execution, adapting global platforms to meet U.S.-specific business, regulatory, and market needs.

The role leads Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud implementation and optimization; advances AI-driven omnichannel engagement, including Agentforce; and modernizes integrations toward real-time, API-first, event-driven architectures. It also serves as the technical liaison to Global Product teams, leads and mentors an engineering squad, and oversees delivery by external implementation partners and Salesforce Professional Services.

The position is hybrid, with an expectation to work from the office an average of at least three days per week while allowing individual flexibility. The annual base pay range is $165,651 to $248,485, with a short-term incentive bonus opportunity and eligibility for an equity-based long-term incentive program for salaried roles. Benefits include a qualified retirement program (401(k)), paid vacation and holidays, paid leaves, and medical, prescription drug, dental, and vision coverage.

Requirements

• Bachelor’s degree, preferably in computer science, information technology, or a related field.
• At least 7 years of overall experience, preferably in CRM or related customer engagement processes.
• Proven ability to influence and align senior Business and IT stakeholders, translate technical trade-offs into business value, and negotiate priorities between U.S. commercial leaders and Global IT product owners.
• Expert-level understanding of closed-loop marketing and omnichannel orchestration, including synchronizing CRM activities and digital triggers through a central AI/data engine.
• Proven track record managing Veeva CRM or the Salesforce Life Science Cloud suite.
• Deep expertise in Salesforce Data Cloud and Marketing Cloud.
• Mastery of RESTful API design, event-driven architecture, and asynchronous messaging patterns using tools such as Kafka or MuleSoft.
• Experience managing complex data pipelines and ETL/ELT processes, ensuring data integrity across clinical and commercial sources.
• Proven ability to lead Scrum or Kanban squads, manage technical debt, and drive DevSecOps practices, including CI/CD pipelines, GitFlow, and automated testing.

Nice To Haves

• Hands-on experience or certifications in Salesforce Agentforce, or experience building autonomous agents using large language models and retrieval-augmented generation (RAG).
• Deep understanding of U.S. Oncology, including HIPAA, claims data, EHR models, and regulatory considerations.
• Proficiency in AWS or Azure cloud services, particularly serverless computing (Lambda/Functions) or data warehousing (Snowflake).
• Experience managing managed-services or system-integrator partners to ensure code quality and adherence to architectural blueprints.

Responsibilities

• Lead the technical implementation and optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud.
• Pioneer deployment of Agentforce to automate customer interactions and improve field-force productivity through autonomous agents.
• Translate U.S. Oncology business requirements, including sample management, patient services, and physician targeting, into scalable technical architectures and reference designs.
• Design and drive technical strategy for omnichannel orchestration across Salesforce Life Science Cloud and Marketing Cloud.
• Use Data Cloud to enable real-time, closed-loop engagement, surfacing AI-driven insights such as Next Best Action in CRM and triggering personalized digital journeys in Marketing Cloud.
• Modernize the integration ecosystem by transitioning from legacy middleware toward real-time, API-first architectures.
• Define and enforce standards for event-driven integrations and microservices.
• Ensure data orchestration between Salesforce Data Cloud and internal and external oncology sources, prioritizing data quality, lineage, and latency.
• Serve as the primary technical liaison to Global Product teams and adapt the Global Core baseline to U.S. regulatory and market needs.
• Establish feedback loops to influence the global roadmap based on U.S. Oncology technical constraints and opportunities.
• Lead and mentor an engineering squad, fostering technical excellence, agile delivery, and continuous learning.
• Set engineering standards, conduct design and code reviews, and drive DevSecOps practices, including CI/CD, automated testing, and observability.
• Oversee technical deliverables from external implementation partners and Salesforce Professional Services to ensure quality and architectural alignment.
• Activate Salesforce Life Science Cloud for U.S. Oncology, modernize connectivity, deliver an initial Agentforce pilot, and establish engineering practices and vendor performance frameworks during the first 12 months.

Benefits

• Short-term incentive bonus opportunity.
• Eligibility to participate in an equity-based long-term incentive program for salaried roles.
• Qualified retirement program (401(k) plan).
• Paid vacation and holidays.
• Paid leaves.
• Medical coverage.
• Prescription drug coverage.
• Dental coverage.
• Vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior