Bilingual CRM Product Owner

Bunzl Distribution NA • Creve Coeur, MO

2h

About The Position

The Bilingual CRM Product Owner for the Mexico, Agriculture, Convenience (MAC) Division embodies the Division's vision for its CRM solution. The role coordinates with central resources to develop and execute CRM product strategy, manage and prioritize the product backlog, and work with stakeholders to ensure successful delivery and maximize business value. It collaborates with teammates to develop and implement solutions focused on business processes.

The Product Owner oversees product creation from design through technical development, uses customer feedback and market information to guide continuous improvement, tracks and reports product metrics, and resolves issues that could affect delivery. The role also engages with end users to support, troubleshoot, and train them in effective CRM use. Some travel is required.

Requirements

• Bachelor’s degree in computer science or a relevant field preferred, or equivalent experience and certifications.
• At least 2 years of relevant product owner experience and experience managing CRM platforms, preferably Microsoft Dynamics.
• Support various business needs related to CRM; some travel is required.
• Product knowledge and a clear technical understanding of services sufficient to communicate effectively with customers.
• Fluency in spoken and written Spanish.
• Ability to create Power BI reports and visualizations to support data-driven business decisions.
• Outstanding written and verbal communication skills, including the ability to influence and work effectively with individuals at all levels of the organization.
• Ability to identify and resolve issues using sound judgment, exercise discretion, maintain confidentiality, and work independently with minimal supervision.
• Strong project management, organizational, and planning skills, including the ability to manage multiple priorities, balance competing projects, and meet deadlines.
• Maturity and confidence to interact with sophisticated internal and external clients.
• Strong understanding of customer needs and business strategy, with leadership and customer service skills to maintain high service and quality levels.
• Outstanding attention to detail, flexibility, and creativity.

Nice To Haves

• Experience managing Microsoft Dynamics CRM platforms.

Responsibilities

• Develop, maintain, and prioritize the product backlog to reflect business priorities and customer needs.
• Collaborate with development, design, marketing, and business stakeholders to gather requirements, manage expectations, and maintain alignment.
• Oversee product creation, including design and technical development, and monitor and evaluate progress.
• Gather and analyze customer feedback, market data, and industry trends to inform product decisions and drive continuous improvement.
• Coordinate with the central team on product vision, strategy, and roadmap, aligning these with organizational goals and market needs.
• Communicate product goals and requirements to technical and non-technical audiences.
• Track and report key CRM product metrics, communicating successes and areas for improvement to leadership.
• Identify and resolve issues that may affect product delivery and support an efficient development process.
• Engage with the end-user community to provide support, troubleshooting, and training for optimal CRM use.

Benefits

• Medical, dental, and vision benefits effective the first day of the month after 30 days.
• Paid time off, including vacation, sick, holiday, and personal time.
• 401(k) with a generous company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level