IT Product Owner
About The Position
Starr Companies is seeking an experienced IT Manager/Product Owner with a property and casualty (P&C) insurance and IT background. The role leads an Agile-structured team of analysts and developers responsible for supporting business users and integrations across Commercial Policy Administration systems. The position oversees day-to-day work and ad hoc platform enhancement projects, and manages complex initiatives from inception through completion. Working closely with stakeholders, internal support teams, and vendor partners, the IT Manager/Product Owner gathers product requirements, prioritizes work, manages risks and issues, and drives delivery of the product work stream. This high-visibility, hands-on role serves as a coordination and escalation point for Commercial Policy Administration systems, leads by example, and provides exceptional service. The position reports to the Senior Director of Information Technology.
Requirements
- Bachelor's degree or equivalent, with 5 or more years of IT team management experience.
- At least 5 years of experience in P&C Commercial Policy Administration.
- At least 5 years of relevant experience or equivalent as an IT Product Owner or Project Manager.
- Demonstrated knowledge of industry development software, frameworks, processes, development methodologies such as Agile and Waterfall, and best practices.
- Experience working in an Agile/Scrum environment.
- Demonstrated business and technology acumen.
- Strategic, tactical, and critical-thinking skills, including the ability to break down complex problems and create executable project plans.
- Excellent verbal, written, presentation, and communication skills.
- Competency with product owner tools and basic office programs, including MS Office, MS Project, MS Azure DevOps, and Jira.
Nice To Haves
- Agile Product Owner certification or equivalent.
Responsibilities
- Manage direct reports and contingent workers providing day-to-day application support and ad hoc product enhancements.
- Collaborate with stakeholders to understand the business roadmap and translate it into a product backlog.
- Prioritize, refine, schedule, and deploy product backlog work to stakeholder satisfaction.
- Establish KPIs to monitor, measure, and report software quality and delivery performance, and use performance results to identify improvements.
- Support annual audit and governance requirements and enforce compliance.
- Plan, schedule, and communicate release plans, setting expectations for delivery of capabilities, features, and functionality.
- Manage issues, risks, and dependencies for assigned projects or programs, escalating appropriately to meet objectives and deliverables.
- Provide vision and direction to the team and stakeholders throughout the product life cycle, ensuring alignment with business objectives.
- Manage project costs and keep the overall program within its approved budget.
- Communicate problems and resolutions verbally and in writing to team members, business users, management, and external vendors.
- Ensure internal and external customer interactions are handled professionally, with strong follow-through and consistent commitment-keeping.
- Lead and directly oversee responsive professionals, focusing on client satisfaction.
- Build an inclusive team culture and empower, challenge, and coach team members.
- Support professional development by conducting staff appraisals and ensuring continuous development plans are followed.
- Coordinate with IT peers to identify and manage project-level impacts and dependencies.
Benefits
- First-class training and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
