Commercial IT Product Owner

Keenfinity • Fairport, NY

2d

About The Position

The Commercial IT Product Owner defines, prioritizes, and delivers the roadmap for the commercial IT landscape, including CRM, customer portals, e-commerce, CPQ, marketing automation, customer data, analytics, and integrations with ERP, finance, service, and data platforms. The role bridges business stakeholders and IT delivery teams, translating business objectives into roadmaps, capabilities, user stories, solution requirements, and measurable outcomes.

The position owns commercial applications and processes spanning CRM, customer self-service and partner access, B2B commerce, quoting and commercial configuration, marketing automation, and commercial data and analytics. It drives product strategy and agile backlog delivery, improves commercial processes and adoption, and builds relationships across Sales, Marketing, Customer Service, Finance, Operations, and Digital Commerce.

The role also coordinates vendors and delivery partners, partners with architecture and integration teams, supports customer master data governance, and ensures solutions meet enterprise standards for integration, security, privacy, supportability, GDPR, cybersecurity, audit, and internal IT governance. The position is based in the United States; the posting identifies Fairport, New York as the headquarters and primary research, engineering, and product-management site, but does not specify the role’s workplace arrangement.

Requirements

• 5–7 years of experience in Product Ownership, Business Applications, Business Analysis, CRM, Digital Commerce, or Commercial IT roles.
• Experience owning or delivering commercial applications such as CRM, customer portals, e-commerce, CPQ, marketing automation, or sales analytics.
• Ability to translate business requirements into roadmaps, backlogs, user stories, and delivery plans.
• Experience working in agile delivery environments using Scrum, Kanban, or hybrid delivery models.
• Experience coordinating external vendors, implementation partners, or managed service providers.
• Experience working with cross-functional teams in international, multi-site, or matrix organizations.
• Strong understanding of commercial business processes across sales, marketing, customer service, and finance interfaces.
• Knowledge of CRM account, contact, opportunity, pipeline, activity, lead, and campaign processes.
• Knowledge of customer journeys, self-service, digital ordering, product catalogues, user access, and portal adoption.
• Knowledge of CPQ or quote management, including configuration, pricing, quotation workflows, approvals, and handover to order processing.
• Knowledge of commercial KPIs, dashboards, data quality, reporting requirements, and adoption metrics.
• Knowledge of GDPR, role-based access, data protection, auditability, and secure-by-design delivery.
• Familiarity with delivery tools such as Jira, Azure DevOps, Confluence, and Power BI or similar tools.
• Must be authorized to work in the United States indefinitely; future work-authorization sponsorship is not available.

Nice To Haves

• Hands-on experience with HubSpot CRM or comparable platforms such as SAP CRM, Salesforce, or Microsoft Dynamics 365.
• Experience with B2B customer portals, e-commerce platforms, CPQ tooling, and commercial self-service capabilities.
• Experience with ERP and finance integrations, preferably in manufacturing, industrial, security, technology, or equipment/service environments.
• Experience supporting subscription, recurring revenue, service contract, or installed-base business models.
• Experience contributing to application rationalization, CRM migration, platform consolidation, or digital transformation programs.
• Experience with Power BI or commercial reporting and analytics capabilities.

Responsibilities

• Define and maintain the strategy and roadmap for the commercial application portfolio, translating business objectives into platform capabilities, releases, and measurable outcomes.
• Prioritize initiatives based on business value, customer impact, risk reduction, technical debt, and resource capacity, and communicate roadmap status, dependencies, risks, and trade-offs.
• Own and manage the product backlog across CRM, customer portal, e-commerce, CPQ, and related platforms.
• Translate requirements into epics, features, user stories, acceptance criteria, and functional specifications; prepare clear, testable, prioritized backlog items for delivery teams.
• Support sprint planning, refinement, reviews, and release planning while balancing near-term needs with sustainable architecture and maintainability.
• Improve Lead-to-Opportunity, Opportunity-to-Quote, Quote-to-Order, Order-to-Cash, and Subscription-to-Cash processes; identify bottlenecks, manual workarounds, data-quality issues, and AI automation opportunities.
• Work with commercial stakeholders to standardize processes where appropriate, document process changes, and incorporate them into training, support, and governance.
• Improve user adoption, sales productivity, customer experience, and operational scalability.
• Act as an IT partner to Sales, Marketing, Customer Service, Finance, Operations, and Digital Commerce; facilitate workshops, discovery, requirements gathering, and solution validation.
• Evaluate business requests and communicate priorities, delivery status, risks, and decisions across business units, countries, and functions.
• Coordinate external implementation partners, development teams, and L2/L3 support providers; monitor delivery scope, quality, timelines, and costs.
• Review solution proposals for alignment with architecture, security, integration, and support standards; address escalations, risks, and dependencies; contribute to vendor selection, contract scope, and performance reviews as needed.
• Partner with Enterprise Architecture and Integration teams to support an API-first, scalable commercial technology landscape and integrations with ERP, finance, service, and data platforms.
• Support customer master data governance, ownership, quality improvement, and lifecycle management; promote reusable, maintainable, documented capabilities and reduce unnecessary customization.
• Ensure commercial applications comply with GDPR, cybersecurity, audit, and internal IT governance requirements; support access reviews, data protection, and role-based authorization.
• Maintain documentation for key processes, integrations, data flows, and decisions; address business continuity, vendor dependency, data quality, and scalability risks.
• Contribute to application rationalization, lifecycle management, and cost optimization initiatives.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) plan
• Paid time off
• Sick leave
• Performance bonus (PB) is mentioned, but the posting does not specify its terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed