Commercial IT Product Owner

Keenfinity•Fairport, NY

2d•$110,000 - $130,000

About The Position

The Commercial IT Product Owner defines, prioritizes, and delivers the roadmap for the commercial IT landscape, including CRM, customer portal, e-commerce, CPQ, marketing automation, customer data, analytics, and integrations with ERP, finance, service, and data platforms. The role bridges business stakeholders and IT delivery teams, translating business objectives into product roadmaps, capability increments, user stories, solution requirements, and measurable outcomes. The role owns commercial platforms and capabilities spanning HubSpot CRM and related sales processes; customer and partner portals and self-service; B2B e-commerce and digital sales; CPQ and commercial configuration; marketing automation; and commercial data, analytics, and reporting. It works with stakeholders across Sales, Marketing, Customer Service, Finance, Operations, and Digital Commerce, as well as IT teams, vendors, and implementation partners. The Product Owner supports an integrated, scalable, secure, and maintainable commercial technology landscape. The position is based within a company whose U.S. headquarters for sales and marketing, and primary research, development, engineering, quality, and product management site, is in Fairport, New York. The posting does not specify the work arrangement for this role.

Requirements

5–7 years of experience in Product Ownership, Business Applications, Business Analysis, CRM, Digital Commerce, or Commercial IT roles.
Experience owning or delivering commercial applications such as CRM, customer portals, e-commerce, CPQ, marketing automation, or sales analytics.
Ability to translate business requirements into roadmaps, backlogs, user stories, and delivery plans.
Experience working in agile delivery environments using Scrum, Kanban, or hybrid delivery models.
Experience coordinating external vendors, implementation partners, or managed service providers.
Experience working with cross-functional teams in international, multi-site, or matrix organizations.
Strong understanding of commercial business processes across sales, marketing, customer service, and finance interfaces.
Knowledge of CRM account, contact, opportunity, pipeline, activity, lead, and campaign processes.
Knowledge of customer journeys, self-service, digital ordering, product catalogs, user access, and portal adoption.
Knowledge of CPQ configuration, pricing, quotation workflows, approvals, and handover to order processing.
Knowledge of commercial KPIs, dashboards, data quality, reporting requirements, and adoption metrics.
Knowledge of GDPR, role-based access, data protection, auditability, and secure-by-design delivery.
Familiarity with delivery tools such as Jira, Azure DevOps, Confluence, and Power BI or similar tools.

Nice To Haves

Hands-on experience with HubSpot CRM or comparable platforms such as SAP CRM, Salesforce, or Microsoft Dynamics 365.
Experience with B2B customer portals, e-commerce platforms, CPQ tooling, and commercial self-service capabilities.
Experience with ERP and finance integrations, preferably in manufacturing, industrial, security, technology, or equipment/service environments.
Experience supporting subscription, recurring revenue, service contract, or installed-base business models.
Experience contributing to application rationalization, CRM migration, platform consolidation, or digital transformation programs.
Experience with Power BI or commercial reporting and analytics capabilities.

Responsibilities

Define and maintain the strategy and roadmap for the commercial application portfolio.
Translate commercial business objectives into platform capabilities, releases, and measurable outcomes.
Prioritize roadmap initiatives based on business value, customer impact, risk reduction, technical debt, and resource capacity.
Communicate roadmap status, dependencies, risks, and trade-offs to business and IT stakeholders.
Maintain a forward-looking view of commercial technology needs aligned with company transformation priorities.
Own and manage the product backlog across CRM, customer portal, e-commerce, CPQ, and related commercial platforms.
Translate business requirements into epics, features, user stories, acceptance criteria, and functional specifications.
Prepare clear, testable, prioritized backlog items for delivery teams; support sprint planning, refinement, reviews, and release planning.
Balance short-term business requests with sustainable architecture and long-term maintainability.
Improve Lead-to-Opportunity, Opportunity-to-Quote, Quote-to-Order, Order-to-Cash, and Subscription-to-Cash processes.
Identify process bottlenecks, manual workarounds, data quality issues, and AI automation opportunities.
Work with commercial stakeholders to standardize processes where possible while supporting justified business-unit differences.
Improve user adoption, sales productivity, customer experience, and operational scalability; document process changes and incorporate them into training, support, and governance.
Act as an IT partner to Sales, Marketing, Customer Service, Finance, Operations, and Digital Commerce stakeholders.
Facilitate workshops, discovery sessions, requirements gathering, and solution validation meetings.
Evaluate business requests and translate them into scalable, reusable, value-driven solutions.
Coordinate expectations across business units, countries, and functional teams, and communicate priorities, delivery status, risks, and decisions.
Coordinate external implementation partners, development teams, and L2/L3 support providers; monitor delivery against scope, quality, timeline, and cost expectations.
Review solution proposals for alignment with architecture, security, integration, and support standards; address escalations, risks, and dependencies.
Contribute to vendor selection, contract scope definition, and performance reviews where required.
Partner with Enterprise Architecture and Integration teams on an API-first, scalable commercial technology landscape.
Ensure commercial applications integrate effectively with ERP, finance, service, and data platforms.
Support customer master data governance, ownership, quality improvement, and lifecycle management.
Ensure solutions follow enterprise security, access control, privacy, and operational supportability standards; reduce unnecessary customization and promote reusable, maintainable, documented capabilities.
Ensure commercial applications comply with GDPR, cybersecurity, audit, and internal IT governance requirements.
Support access reviews, data protection requirements, and role-based authorization models; maintain process, integration, data-flow, and decision documentation.
Identify and address business continuity, vendor dependency, data quality, and platform scalability risks.
Contribute to application rationalization, lifecycle management, and cost optimization initiatives.