Critical Operations Technician I

Quality Technology Services•Cedar Rapids, IA

17d•Onsite

About The Position

QTS is seeking a Critical Operations Technician I to join its Facilities Operations team. This on-site role supports a 24X7X365 data center environment and is not eligible for remote or hybrid work. The technician maintains mechanical, electrical, HVAC, plumbing/piping, controls, and IT equipment within data centers, monitoring facility operations and routinely assessing building systems, operations, and performance. The role also assists customers on the data center floor, in person and by telephone.

Requirements

Two or more years of technical or trade training, military training, or workplace equivalency.
Background in facilities maintenance, electrical, mechanical, HVAC, IT hardware, or cabling.
Proficiency with Microsoft Office Suite.

Nice To Haves

One or more years of work experience in a data center, commercial, or industrial environment, or equivalent.

Responsibilities

Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; record readings and make adjustments as necessary to ensure proper operation.
Install and repair IT, mechanical, and electrical equipment, and assist team members with major repairs and building and equipment maintenance.
Provide computer hardware and software configuration support.
Install suite walls, cage materials, ladder racks, fiber trays, cabinets, cabling, and customer equipment according to provisioning documentation and established data center procedures.
Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
Consult with a supervisor or team lead to order tools and equipment needed for maintenance and other work.
Create and update tickets in the established ticketing system to address customer calls and facility, network, or system alerts.
Respond to building emergencies and customer requests as required.
Follow departmental policy for safe storage, use, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for preventative and corrective maintenance.
Carry out and complete maintenance, including required documentation, using QTS processes and software.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with up to 4% match and immediate vesting on matching contributions.
Paid volunteer days.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave and military leave assistance, including a military benefits package.
QTS scholarship for employee dependents.
Bonus or commission eligibility for every employee.
Generous paid time off and floating holidays.
11 paid holidays annually and holiday compensation when holidays are worked.
Stock Purchase Plan.
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.
Wellness Program.