Critical Environment Technician

Microsoft • Chicago, IL

7h • $27 - $54

About The Position

As a Critical Environment Technician (CET) on Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps Microsoft datacenters operating. The work includes coordinating with suppliers and vendors, recognizing safe and unsafe work conditions, maintaining and repairing critical-environment equipment, responding to onsite incidents with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

CO+I provides infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The organization operates a global portfolio of more than 200 datacenters in 32 countries. The role supports safe, reliable datacenter operations and contributes to Microsoft’s focus on environmental sustainability and optimization. Microsoft offers employee development opportunities, including career rotation programs, diversity and inclusion training and events, and professional certifications.

The position may require business travel to other metros, typically domestically, for training or site support, up to 25% of the time. Employees may work 12-hour shifts during non-standard hours, including evenings, nights, weekends, and holidays. This role is not eligible for visa sponsorship and requires citizenship verification and security screening.

Requirements

• High school diploma, GED, or equivalent.
• At least 4 years of mission-critical services work or applied learning experience, or equivalent experience. Examples include data centers, oil and gas refineries, hospitals, pharmaceutical environments, manufacturing, or related high-availability or critical-infrastructure settings.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Citizenship verification using a valid passport is required due to citizenship-based legal restrictions associated with supporting U.S. government agency customers.
• Authorization to work in the United States without current or future employer visa sponsorship.
• Ability to work 12-hour shifts that may include evenings, nights, weekends, and holidays.
• Ability to travel up to 25% of the time.

Nice To Haves

• Associate degree, technical trade certification (such as military or trade school), or higher-equivalent education, together with at least 5 years of mission-critical services experience; or a high school diploma, GED, or equivalent together with at least 7 years of mission-critical services experience. Relevant settings include data centers, oil and gas refineries, hospitals, pharmaceutical environments, manufacturing, or related fields.

Responsibilities

• Follow and promote safety and security requirements, work procedures, and applicable regulations; identify unsafe conditions, pause or stop work when necessary, and escalate safety concerns.
• Participate in required meetings, trainings, and handoffs, and identify resources and equipment needed to support environmental health and safety objectives.
• Process method statements of work and coordinate contractor activities, schedules, site access, and work according to risk procedures and safety requirements.
• Inspect facility equipment and participate in testing and commissioning activities.
• Escort and oversee third-party contractors, vendors, and service providers; confirm work is performed to scope, document work appropriately, and escalate or stop work when concerns arise.
• Prepare and submit assigned reports, analyze findings and observations, and develop or follow operating procedures, including MOPs, SOPs, DMOPs, and EOPs.
• Perform planned, predictive, and corrective maintenance and repairs across trained disciplines, such as electrical, mechanical, and cooling systems, with minimal supervision.
• Document maintenance tasks and troubleshooting issues in the appropriate systems, follow maintenance schedules, prioritize work, and communicate or escalate maintenance activities as required.
• Troubleshoot equipment to the subsystem level, determine when further assistance is needed, and advise less experienced colleagues or help identify root causes.
• Inspect and monitor critical facility equipment, buildings, and grounds for unsafe or abnormal conditions; understand alarms, validate equipment performance, analyze trends, and escalate according to applicable processes.
• Use telemetry, control systems, and other platforms to monitor site status, alarms, events, and equipment behavior, and perform monitoring equipment repairs, replacements, and maintenance to meet Microsoft SLA requirements.
• Respond to abnormal onsite conditions and lead incident response efforts, coordinate corrective repairs, engage appropriate parties, and prepare incident timelines, root-cause analyses, and action items as required.
• Use the computerized maintenance management system (CMMS) and task management systems to track equipment assets, maintenance work orders, task hours, documents, logs, procedure changes, and spare equipment or parts usage.
• Operate equipment and systems safely and professionally, work independently on advanced tasks, and serve as a subject matter resource who advises less experienced colleagues.
• Embody Microsoft’s culture and values.

Benefits

• Career rotation programs
• Diversity and inclusion training and events
• Professional certifications
• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the linked Microsoft careers page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED