Critical Environment Technician Manager

Microsoft • East Point, GA

8h • $75,400 - $185,300

About The Position

The Critical Environment Technician Manager works within Microsoft Cloud Operations & Innovation (CO+I), supporting the critical infrastructure and foundational technologies that power Microsoft online services. The role oversees safe, reliable operation and maintenance of data center systems across multiple disciplines, including electrical, mechanical, controls, HVAC, and fire/life safety. It leads incident response, maintenance and commissioning activities, vendor coordination, operational monitoring, reporting, and team development. The role may involve domestic business travel of up to 25% and 12-hour shifts during non-standard hours, including evenings, nights, weekends, and holidays. The position is not eligible for visa sponsorship.

Requirements

• High school diploma, GED, or equivalent.
• At least 5 years of mission-critical services work or applied learning experience in high-availability environments, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Authorization to work in the United States without current or future employer visa sponsorship.
• Ability to work 12-hour shifts, potentially during evenings, nights, weekends, and holidays.
• Ability to travel up to 25%, typically domestically.
• Physical capability for occasional ladder climbing, frequent stair or ramp climbing, prolonged standing, occasional lifting up to 25 pounds without assistance, occasional lifting 25–50 pounds with assistance, and occasional pushing or pulling 50–75 pounds with an assistive device.
• Normal corrected near, far, and peripheral visual acuity, and normal color vision for electrical work.
• Ability to work for extended periods around elevated ambient noise, heat, and light caused by equipment and ventilation systems.

Nice To Haves

• At least 1 year of experience in a specialized area such as mechanical, electrical, or controls work, or a related field.
• Associate degree or technical trade certification (such as military or trade school), or higher-equivalent education, and at least 7 years of mission-critical services experience; alternatively, a high school diploma, GED, or equivalent and at least 10 years of such experience, or equivalent experience.
• At least 1 year of people management experience.

Responsibilities

• Promote and enforce safety and security requirements, applicable regulations, and Microsoft procedures; identify unsafe conditions, stop or pause work as needed, and escalate safety concerns.
• Prepare and review complex reports, root-cause analyses, and operating procedures, including MOPs, SOPs, and DMOPs; analyze findings and document observations.
• Assign and oversee team training, procedure development, reporting, and completion of work.
• Guide, oversee, and perform maintenance and repairs across multiple disciplines and equipment types; prioritize and document work, ensure follow-up actions, and advise colleagues on maintenance and risk.
• Plan, coordinate, and present maintenance activities for review and approval.
• Coordinate contractor and vendor activities, escorts, schedules, and maintenance work; ensure safe execution, scope compliance, and accurate documentation; review vendor reports, invoices, and work orders.
• Process and present MSOW documents, coordinate contractor schedules, inspect facility equipment, participate in testing and commissioning, and advise project colleagues on scope and execution.
• Troubleshoot multiple equipment and system types independently, document issues, verify settings against established parameters, determine when to escalate, and coach team members on troubleshooting and root-cause investigations.
• Oversee inspections of facility equipment, buildings, and grounds; monitor alarms, telemetry, control systems, and equipment performance; identify trends and escalate issues according to policy.
• Operate and oversee complex data center systems across disciplines, provide specialist expertise and mentorship, and ensure safe and professional operation.
• Lead onsite incident response, coordinate corrective repairs and emergency monitoring, oversee detection and containment, communicate conditions and next steps to leadership, and produce incident timelines, root-cause analyses, and action items.
• Use the computerized maintenance management system (CMMS) to track assets and work orders, review team records and procedures, coach on system practices, generate reports, and monitor spare parts and replenishment.
• Model Microsoft's culture and values; set team objectives, coach and empower employees, support learning and adaptation, and invest in retaining and developing team members.

Benefits

• Training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
• Certain roles may be eligible for benefits and other compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED