Critical Environment Technician Manager (Night Shift)

Microsoft•Wenatchee, WA

About The Position

The Critical Environment Technician Manager works within Microsoft’s Cloud Operations & Innovation (CO+I), supporting the critical infrastructure and foundational technologies behind Microsoft’s online services. The role manages and develops a team while overseeing operations, maintenance, safety, and incident response for critical-environment equipment and systems at a data center. It serves as an operations specialist in one or more disciplines, such as electrical, mechanical, controls, or generators, and performs advanced work independently. The manager oversees inspections and equipment performance monitoring, uses maintenance-management and control systems to track assets and work, and leads responses to abnormal conditions. The role guides maintenance and repairs, coordinates and supervises third-party work, and ensures that procedures and applicable safety, security, regulatory, and business requirements are followed. Microsoft describes its data center operations as emphasizing environmental sustainability and optimization.

Requirements

High school diploma, GED, or equivalent and 3+ years of mission-critical services work or applied learning experience in a high-availability environment, or equivalent experience.
Ability to work shifts, including non-standard business hours that may include evenings, nights, weekends, and holidays.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

High school diploma, GED, or equivalent and 6+ years of mission-critical services experience in a high-availability environment, or equivalent experience.
Associate degree, technical trade certification, or higher-equivalent education and 5+ years of mission-critical services experience in a high-availability environment, or equivalent experience.
1+ year of people management experience.
1+ year of experience in a specialized area, such as mechanical, electrical, or controls, or a related field.

Responsibilities

Model Microsoft’s culture and values, coach the team, define objectives and outcomes, support learning and adaptation, and invest in employee growth.
Serve as an operations specialist in one or more major areas, such as electrical, mechanical, controls, or generators, and independently perform advanced tasks.
Oversee and coach regular inspections of critical-environment equipment, buildings, and grounds for unsafe or abnormal conditions, and analyze trends.
Monitor maintenance and operations using telemetry, control systems, and other platforms, and identify alarms.
Use the computerized maintenance management system (CMMS) to track equipment assets, complete and track work orders, and report outstanding and ongoing work.
Respond safely and quickly to abnormal conditions affecting operations, lead the onsite incident response team, and coordinate corrective repairs with critical facilities professionals.
Enhance, develop, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
Gather information and prepare incident timelines, data, root-cause analyses, and action items after abnormal conditions.
Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs in one or more disciplines, following applicable procedures and escalating issues when appropriate.
Serve as a subject matter expert for one type of equipment and oversee routine work and troubleshooting in that area.
Provide or assign escorts for third-party contractors, subcontractors, vendors, and service providers during onsite procedures.
Coordinate and schedule supplier and vendor activities, and stop work when potential or identified concerns require it.
Help ensure third-party work begins and is completed safely, including confirming systems are properly energized or deenergized and that work complies with practices, procedures, legislation, and municipal codes.
Advise colleagues on inspection and supervision issues and consult with lower-level colleagues on troubleshooting systems and problems.
Follow and coach the team on safety, security, and business requirements, including job hazard assessments and toolbox talks.
Maintain safe working conditions, immediately escalate observed unsafe conditions, and identify resources and equipment needed to support environmental health and safety objectives.
Participate in required meetings, training, and handoffs.