Critical Environment Technician Manager (Night Shift)

Microsoft•Wenatchee, WA

6d•$75,400 - $185,300

About The Position

The Critical Environment Technician Manager works within Microsoft’s Cloud Operations & Innovation (CO+I) organization to support the infrastructure and foundational technologies behind Microsoft’s online services. The role manages and coaches a team responsible for the safe, reliable operation and maintenance of critical data center environments and facility systems. The manager serves as an operations specialist in one or more disciplines, such as electrical, mechanical, controls, or generators, and may perform advanced work independently. The position oversees equipment inspections, operational monitoring, incident response, maintenance, vendor activities, and compliance with safety and security procedures. It also supports employees’ development and helps ensure work is completed in accordance with applicable procedures, legislation, codes, and Microsoft requirements. The role requires working shifts that may include evenings, nights, weekends, or holidays, and passing the Microsoft Cloud background check upon hire or transfer and every two years thereafter.

Requirements

High school diploma, GED, or equivalent and at least 3 years of mission-critical services work or applied learning experience in a relevant environment, or equivalent experience.
Ability to work shifts, including non-standard business hours that may include evenings, nights, weekends, and/or holidays.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire or transfer and every two years thereafter.

Nice To Haves

High school diploma, GED, or equivalent and at least 6 years of mission-critical services experience, or equivalent experience.
Associate degree, technical trade certification (such as military or trade school), or higher-equivalent education and at least 5 years of mission-critical services experience, or equivalent experience.
At least 1 year of people management experience.
At least 1 year of experience in a specialized area, such as mechanical, electrical, or controls, or a related field.

Responsibilities

Model Microsoft’s culture, values, and leadership principles; coach the team on objectives, outcomes, learning, and collaboration; and support employees’ growth and retention.
Serve as an operations specialist in one or more areas, such as electrical, mechanical, controls, or generators, and independently perform advanced tasks.
Oversee and coach team members inspecting critical-environment facility equipment, buildings, and grounds for unsafe or abnormal conditions, and develop and analyze trends.
Monitor maintenance and operations performance using telemetry, control systems, and other platforms, and identify alarms.
Use the internal computerized maintenance management system (CMMS) to track equipment assets, complete maintenance work requests, and report outstanding and ongoing work orders.
Respond safely and promptly to abnormal conditions, lead onsite incident response, and coordinate corrective repairs with critical facilities professionals.
Develop, enhance, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
Gather information and create incident timelines and data, root-cause analyses, and action items following abnormal conditions.
Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs in one or more disciplines, following MOPs and SOPs and escalating when appropriate.
Serve as a subject matter expert for a type of equipment and oversee routine tasks and troubleshooting in that area.
Troubleshoot equipment, systems, subsystems, and components independently within trained disciplines.
Provide or assign escorts for third-party contractors, subcontractors, vendors, and service providers; coordinate and schedule onsite activities; and stop supplier work when potential or identified concerns warrant it.
Help initiate third-party work by ensuring systems are properly energized or deenergized and that work is performed safely and in accordance with procedures, legislation, and municipal codes.
Advise colleagues on inspection and supervision issues and consult with lower-level colleagues on troubleshooting systems and problems.
Understand, follow, and coach the team on safety, security, business processes, and procedures, including job hazard assessments and toolbox talks.
Ensure safety and security requirements are met for the work of oneself and others; maintain safe working conditions and immediately escalate observed unsafe conditions.
Identify resources and equipment needed to support environmental health and safety objectives.
Participate in required meetings, training, and handoffs.
Embody Microsoft’s culture and values.