Critical Environment Program Manager

Microsoft • Quincy, WA

7h • $102,600 - $225,800

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) powers its cloud services and provides infrastructure for online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The Critical Environment Program Manager supports datacenter operations across Microsoft’s global infrastructure, working with subject matter experts to maintain foundational technologies and deliver reliable services. The role contributes to the organization’s focus on employee development, inclusion, and environmental sustainability.

The position oversees the day-to-day operation and maintenance of datacenter mechanical, electrical, and fire/life safety systems. It plans and manages preventative and corrective maintenance, uses CMMS to monitor equipment and work orders, allocates work to technicians, tracks progress, and inspects completed work. The role also manages projects, reporting, audits, compliance, vulnerability remediation, and cost- and energy-efficiency initiatives. It serves as an escalation point for facilities issues and helps foster safety, security, compliance, collaboration, and agility.

Requirements

• High school qualification or equivalent and 3+ years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• 2+ years of experience in critical environment infrastructure, such as UPS, generators, or AHUs, or in physical IT infrastructure such as servers, SANs, networking, capacity, datacenter racks/enclosures, or structured cabling.
• Technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or a related field.
• Applicable certifications, such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
• 6 months or more of experience operating building cooling, electrical, mechanical, and life safety systems.
• 6 months or more of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
• 2+ years of project management experience or relevant project management certification or training.
• Associate’s or Bachelor’s degree in an applicable engineering field or in mechanical or electrical trades.
• 2+ years of experience working on large-scale projects.

Responsibilities

• Establish strong working relationships with customers.
• Oversee day-to-day operations and maintenance of datacenter mechanical and electrical equipment.
• Plan, control, and organize planned preventative and corrective maintenance for electrical and/or mechanical equipment.
• Use CMMS to monitor electrical plant and machinery, prevent equipment failures, produce work orders, allocate daily work to technicians, monitor progress, and inspect completed work.
• Ensure electrical, mechanical, and/or fire/life safety equipment operates at peak efficiency.
• Ensure compliance with infrastructure operations standardization.
• Act as an escalation point for facilities-related issues in the datacenter and escalate to the Data Operations Manager as needed.
• Assist technicians during emergencies, provide job training, and offer input or recommendations on electrical and mechanical design parameters.
• Manage small-to-medium projects from conception to completion.
• Provide routine reporting on critical infrastructure, including operational and maintenance KPIs, objectives, organizational policies, procedures, and standards.
• Drive cost- and energy-efficiency projects.
• Identify single points of failure at regional datacenter locations.
• Coordinate, plan, schedule, and supervise critical environment audits and compliance verifications.
• Drive identification and remediation of vulnerabilities, including single points of failure.
• Recommend new datacenter equipment designs, technologies, and construction methods.
• Share best practices, help others learn roles and processes, and mentor others.
• Promote a culture of safety, security, and compliance in datacenter activities.
• Recognize the impact of change on others and lead through change by bringing clarity, generating energy, and delivering success.
• Coach the One Microsoft culture and values and embody those values.
• Remove barriers to agility so the team can shift priorities without losing productivity.

Benefits

• The overview mentions training and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the linked Microsoft careers page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED