Crisis Triage Specialist- Mobile Dispatch Unit - Per Required Need

Frontier Behavioral Health•Spokane Valley, WA

8d•Onsite

About The Position

Frontier Behavioral Health's Mobile Dispatch Unit provides telephone triage and assessment for youth, adults, and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is at risk due to a mental health or substance use condition. They collaborate with individuals, families, and community partners to offer support during a crisis. Crisis Triage Specialists are responsible for dispatching Mobile Rapid Response Crisis Team (MRRCT) staff in a timely manner based on response criteria for various locations, and for triaging and dispatching calls requiring contact with a Designated Crisis Responder.

Requirements

Bachelor’s degree in behavioral health or related field.
Must submit for Counselor Agency Affiliated - Registered credential within 30 days of hire.
Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders.
Ability to obtain and retain information during the process of a warm transfer to minimize caller’s repeating their story.
Knowledge of all WAC, RCW, and best practices for MRRCT and Designated Crisis Responders.
Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.
Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills.
Knowledge of community resources is necessary to assist callers with viable resources.
Ability to work autonomously.

Nice To Haves

Two years of experience serving individuals with behavioral health needs.
Experience with crisis intervention, including risk assessments.

Responsibilities

Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide crisis intervention and community stabilization services to the identified individual in crisis.
Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
Manage multiple calls in a professional and engaging manner.
In collaboration with clients and their support system, develop initial stabilization and safety plans until MRRCT can be dispatched.
Complete comprehensive documentation which supports the safety plan as indicated.
Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
Other duties as assigned by agency or supervisor.

Benefits

Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Medical, Dental and Vision
Retirement – 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!