Crisis Professional

North Central Health Care•Wausau, WI

About The Position

The Crisis Professional provides crisis intervention, assessment, and stabilization services to individuals of all ages experiencing mental health and/or substance use crises across Marathon, Lincoln, and Langlade Counties. Services are delivered by phone, in person, and in community settings. The role conducts comprehensive risk assessments, determines the least restrictive appropriate level of care, and coordinates referrals and continuity of care among healthcare providers, law enforcement, and community partners. The position includes mobile crisis response, crisis and warmline services, crisis counseling, safety planning, short-term follow-up, and coordination of voluntary and involuntary admissions. It also includes jail assessments, after-hours Adult Protective Services response, emergency safety interventions, and support for after-hours operations. The schedule is 1:00 p.m. to 11:00 p.m., four days in a seven-day period. North Central Health Care is a healthcare organization serving Langlade, Lincoln, and Marathon Counties. It employs more than 600 professionals and provides services in areas including mental health treatment, addiction services, long-term and short-term care, physical therapy, and crisis stabilization.

Requirements

Bachelor’s or master’s degree in Human Services, Psychology, or another related field.
More than one year of experience working in direct care or behavioral health.
Ability to remain calm and effective in high-risk, unpredictable, and emotionally charged situations.
Strong clinical judgment and critical-thinking skills.
Valid Wisconsin driver's license and unrestricted driving privileges throughout employment.
Use of a personal vehicle.
Meet and continue to meet all requirements for insurability under the organization's vehicle insurance policy.
Be authorized to operate a vehicle and transport clients, patients, or staff as required by the position.

Nice To Haves

Preferred one year of work in a related field.
More than one year in a role directly handling crisis situations.
Formal crisis intervention training.

Responsibilities

Conduct comprehensive crisis assessments in person, by phone, and in community settings to evaluate risk and determine the appropriate level of care.
Screen for suicide, self-harm, homicidal ideation, psychosis, and substance use using evidence-based tools and clinical judgment.
Develop and implement safety plans and provide short-term follow-up to support client stability in the community.
Triage and coordinate admissions to inpatient, crisis stabilization, detoxification, or outpatient services.
Provide crisis counseling, emotional support, de-escalation, and coping strategies to individuals and families.
Gather and analyze collateral information from medical records, family, law enforcement, and other providers to inform clinical decisions.
Facilitate voluntary and involuntary admissions, coordinating with psychiatrists, medical providers, and Corporation Counsel under Chapter 51/55.
Respond to mobile crisis calls in community locations, including homes, schools, hospitals, and correctional facilities.
Conduct jail assessments to determine suicide watch status and clearance for incarceration.
Provide after-hours Adult Protective Services response, including screening referrals, conducting welfare checks, and determining protective needs.
Serve as a liaison with community partners, including law enforcement, emergency departments, and other mental health providers.
Operate crisis and warmline services, providing immediate support, resources, and referrals.
Complete accurate, timely documentation in the electronic medical record in accordance with regulatory standards.
Respond to behavioral health emergencies and assist with safety interventions, using least restrictive measures and restraint when necessary.
Support after-hours operations, including switchboard coverage, safety monitoring, and facility communication.
Perform other related duties as assigned.

Benefits

PTO
Paid holidays
Health insurance
Dental insurance
Vision insurance
On-site bistro and cafeteria
On-site pharmacy
Life insurance
Accident insurance
Hospital insurance
Employee assistance program
Employee discounts
Wisconsin Retirement System (WRS), with participating staff contributing 7.2% and NCHC matching contributions at 100% each pay period