Crisis Professional

North Central Health Care•Town of Wausau, WI

6d•$30 - $36

About The Position

The Crisis Professional provides crisis intervention, assessment, and stabilization to individuals of all ages experiencing mental health and/or substance use crises across Marathon, Lincoln, and Langlade Counties. Services are delivered by phone, in person, and in community settings. The role conducts comprehensive risk assessments, determines the least restrictive appropriate level of care, and coordinates referrals and care with healthcare providers, law enforcement, and community partners to support safety and continuity of care. The position works 1:00 p.m.–11:00 p.m., four days in a seven-day period. Starting pay is $29.91–$31.70 per hour for Bachelor’s candidates and $33.00–$35.93 per hour for Master’s candidates, depending on experience. Shift differentials are $1.50 per hour for 2:00 p.m.–10:00 p.m. hours and $2.50 per hour for 10:00 p.m.–6:00 a.m. hours. North Central Health Care (NCHC) is a healthcare organization formed by Langlade, Lincoln, and Marathon Counties. It employs more than 600 professionals and provides services including mental health treatment, addiction services, long- and short-term care, physical therapy, and crisis stabilization. NCHC is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.

Requirements

Bachelor’s or master’s degree in Human Services, Psychology, or another related field.
More than one year of experience working in direct care or behavioral health.
Valid Wisconsin driver’s license, unrestricted driving privileges throughout employment, and use of a personal vehicle.
Meet and continue to meet all requirements for insurability under the organization’s vehicle insurance policy.
Be authorized to operate vehicles and transport clients, patients, or staff as required by the position.
Ability to remain calm and effective in high-risk, unpredictable, and emotionally charged situations.
Strong clinical judgment and critical-thinking skills.

Nice To Haves

At least one year of experience in a role directly handling crisis situations.
Formal crisis intervention training.
One year of work in a related field is preferred.

Responsibilities

Conduct comprehensive crisis assessments in person, by phone, and in community settings to evaluate risk and determine the appropriate level of care.
Screen for suicide, self-harm, homicidal ideation, psychosis, and substance use using evidence-based tools and clinical judgment.
Develop and implement safety plans and provide short-term follow-up to support client stability in the community.
Triage and coordinate admissions to inpatient, crisis stabilization, detoxification, and outpatient services.
Provide crisis counseling, emotional support, de-escalation, and coping strategies to individuals and families.
Gather and analyze collateral information from medical records, family, law enforcement, and other providers to inform clinical decisions.
Facilitate voluntary and involuntary admissions, coordinating with psychiatrists, medical providers, and Corporation Counsel under Chapter 51/55.
Respond to mobile crisis calls in community locations, including homes, schools, hospitals, and correctional facilities.
Conduct jail assessments to determine suicide-watch status and clearance for incarceration.
Provide after-hours Adult Protective Services response, including screening referrals, conducting welfare checks, and determining protective needs.
Liaise with community partners, including law enforcement, emergency departments, and other mental health providers.
Operate crisis and warmline services, providing immediate support, resources, and referrals.
Complete accurate, timely documentation in the electronic medical record in accordance with regulatory standards.
Respond to behavioral health emergencies and assist with safety interventions, using least restrictive measures and restraint when necessary.
Support after-hours operations, including switchboard coverage, safety monitoring, and facility communication.
Perform other related duties as assigned.

Benefits

Paid time off (PTO)
Paid holidays
Health insurance
Dental insurance
Vision insurance
On-site bistro and cafeteria
On-site pharmacy
Life insurance
Accident insurance
Hospital insurance
Employee assistance program
Employee discounts
Wisconsin Retirement System (WRS) hybrid defined benefit plan; participating staff contribute 7.2%, matched 100% by NCHC each pay period