Crisis Clinical Program Manager

Pacific Clinics • Fairfield, CA

9d

About The Position

The Crisis Clinical Program Manager works within the agency’s vision, mission, and philosophy and leads clinical program staff and teams to support customer satisfaction and culturally competent service delivery. The position serves as a liaison between the team and community partners, provides fiscal stewardship, and ensures high-quality clinical services consistent with the applicable scope of practice under Medi-Cal regulations and California law.

The role may provide backup to clinicians responding jointly with law enforcement, including crisis assessment and triage, screening for dangerous situations and environmental risks, de-escalation and stabilization, and assistance with transitions to the lowest appropriate level of care. The manager oversees team operations, staff development, quality improvement, regulatory compliance, and coordination of crisis services for individuals and families. The position participates in an on-call manager rotation and may need to cover shifts or respond in person.

The Solano Mobile Crisis program serves Solano County youth and adults experiencing acute suicidal, homicidal, or grave-disability crises. Services include phone screening and triage, in-person crisis evaluation and intervention, and linkage to follow-up care, including crisis stabilization units or emergency departments. The program coordinates with local law enforcement, crisis stabilization units, emergency departments, and Solano County Behavioral Health.

Schedule: Sunday through Wednesday, 8 a.m. to 6 p.m. The position is eligible for a $2,500 hiring incentive. The stated pay range is $96,384–$118,540 per year. Possible additional compensation includes an 8% license differential for specified licenses and certifications, and qualifying bilingual differentials.

Requirements

• Master’s degree in Social Work or a closely related field, such as Marriage, Child and Family Counseling, or Psychology, and four or more years of clinical experience with children or adults, including crisis management experience; or an equivalent combination of education and experience, with two years of relevant experience equaling one year of education.
• Two years of supervised clinical experience with children and/or adults.
• Strong leadership and crisis-management skills.
• Become certified in crisis-intervention techniques within the first 30 days and maintain annual certification.
• Obtain county-of-service certification for LPS 5150 (Welfare and Institutions Code section 5150.00) within 60 days of hire.
• If required by the program, pass an initial Human Performance Evaluation (HPE) and obtain crisis-intervention certification within the first 30 days and annually.
• Must be physically fit enough to help keep clients safe; able to perform required physical tasks, including occasionally lifting or moving up to 25 pounds.
• Ability to move quickly or run and drive a car.
• Driving is required.
• Must complete a full background check and TB examination.
• May have unsupervised contact with children.

Nice To Haves

• California licensure as described under Welfare and Institutions Code section 5600.2.
• Four to five years of clinical experience with children or adults.
• Crisis-management experience.
• Training in domestic violence and physical or sexual abuse of children and elders, with the ability to maintain current knowledge of state, county, and local law.
• Self-defense training for responding to harmful or violent physical situations.
• Knowledge of local county rules and regulations from the Department of Social Services or related divisions.
• Experience serving people with substance use disorders, co-occurring disorders, and/or people who are unhoused.
• Experience, knowledge, skills, and abilities working with culturally diverse populations.
• Ability to speak, read, and/or write another language.

Responsibilities

• Coordinate services for individuals and families with internal and external providers, including local law enforcement, and support constructive relationships and problem-solving.
• Apply advanced clinical skills and information to intervene effectively with individuals and families in crisis.
• Serve as a clinical consultant to ensure involuntary psychiatric holds are initiated in accordance with Lanterman-Petris-Short Act requirements.
• Apply multimodal approaches to therapeutic direction and crisis management.
• Respond to community mental health crises, including situations involving danger to self or others, and participate in joint responses with law enforcement when needed.
• Monitor outcomes and satisfaction for individuals, families, referring workers, and agencies.
• Coach and mentor staff in implementing evidence-based practices.
• Lead problem-solving interactions with external customers.
• Ensure compliance with policies, procedures, licensing, quality, IT, HR, compliance, and regulatory standards.
• Support 24/7 crisis-response coverage as required, including covering shifts or portions of shifts.
• Participate in the Crisis Continuum on-call manager rotation, which may involve in-person response.
• Maintain audit-ready charts and independently audit charts.
• Provide observations and feedback to the supervisor to monitor or modify programs and approaches.
• Provide community- and law-enforcement-based training as needed.
• Ensure staff billable productivity and revenue-related activities meet or exceed forecasts.
• Identify team improvement opportunities or deficiencies and develop strategies to address them.
• Lead continuous quality improvement activities and project implementation.
• Ensure effective clinical service delivery for assigned individuals and families.
• Provide effective crisis and risk prevention and management.
• Deliver culturally responsive services and ensure client and family voice is represented.
• Provide direct services to individuals and families to support service delivery by direct-service staff.
• Conduct community outreach and provide education about the agency, program, mental health, crisis-response services, and resources.
• Advocate for system change consistent with the agency’s service-delivery philosophy.
• Manage day-to-day operations, including administrative electronic systems and human and other resources.
• Collaborate with managerial peers to develop and improve program delivery and ensure fiscal requirements are met.
• Perform other related responsibilities as assigned to support department or business needs.

Benefits

• $2,500 hiring incentive.
• Medical, dental, and vision benefits, with eligibility beginning on day one.
• 401(k) employer match up to 4%.
• Competitive time-off plans, subject to eligibility requirements based on employment status.
• Possible 8% license differential for LMFT, LCSW, LPCC, PsyD, and select peer certifications.
• Possible bilingual differential of up to 7.5% for qualifying direct-service roles or up to $80 per month for qualifying non-direct-service roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager