Crisis Clinical Program Manager

Pacific Clinics • San Jose, IL

3h

About The Position

The Crisis Clinical Program Manager oversees clinical program staff and teams serving youth and young adults through age 21 who are experiencing dangerous mental health issues. The program is a Mobile Mental Health Evaluation Team that responds to psychiatric emergencies, can facilitate psychiatric hospitalization, and can write 72-hour holds. The manager hires, develops, trains, manages, and retains staff; supports culturally competent service delivery and customer satisfaction; serves as a liaison with community partners; and provides fiscal stewardship. The role ensures clinical services meet applicable Licensed Practitioner of the Healing Arts scope-of-practice requirements under Medi-Cal regulations and California law.

The position may provide backup to clinicians, including joint responses with law enforcement, crisis assessment and triage, screening for dangerous situations and environmental risks, de-escalation and stabilization, and assistance with transitions to the lowest appropriate level of care. The position may require restraint and personal-protection certification. The schedule is Wednesday through Saturday, 8 a.m. to 6 p.m. The role may also require maintaining 24/7 coverage, covering shifts as needed, and participating in an on-call manager rotation that may involve in-person response.

Requirements

• Master’s degree in Social Work or a closely related field, such as marriage, child and family counseling, or psychology, and four or more years of clinical experience with children or adults, including crisis-management experience; or an equivalent combination of education and experience, with two years of relevant experience equaling one year of education.
• Two years of supervised clinical experience with children and/or adults.
• Strong leadership and crisis-management skills.
• Obtain crisis-intervention certification within the first 30 days and maintain annual certification.
• Obtain county-of-service certification for LPS 5150 (Welfare and Institutions Code section 5150.00) within 60 days of hire.
• If required by the program, pass an initial Human Performance Evaluation (HPE) and obtain crisis-intervention certification within the first 30 days and annually.
• Meet the physical requirements, including ability to move quickly or run, drive a car, and occasionally lift or move up to 25 pounds.
• Driving is required.
• Complete a full background check and TB exam.
• May have unsupervised contact with children.

Nice To Haves

• California licensure under Welfare and Institutions Code section 5600.2.
• Four to five years of clinical experience with children or adults.
• Crisis-management experience.
• Training in domestic violence and physical or sexual child and elder abuse, with ability to maintain current knowledge of relevant state, county, and local law.
• Self-defense training for responding to harmful or violent physical situations.
• Knowledge of local county rules and regulations from the Department of Social Services or related divisions.
• Experience serving individuals with substance use disorders, co-occurring disorders, and/or unhoused populations.
• Experience, knowledge, skills, and abilities working with culturally diverse populations.
• Ability to speak, read, and/or write another language.

Responsibilities

• Coordinate services for individuals and families with internal and external providers, including local law enforcement, and develop constructive relationships to resolve barriers.
• Apply advanced clinical skills to intervene effectively with individuals and families in crisis.
• Provide clinical consultation to ensure involuntary psychiatric holds comply with Lanterman-Petris-Short Act requirements.
• Apply multimodal approaches to therapeutic direction and crisis management.
• Respond to community mental health crises, including situations involving people who may be a danger to themselves or others.
• Participate in joint responses with law enforcement to acute mental or behavioral health crises and support risk management.
• Monitor outcomes and satisfaction for individuals, families, referring workers, and agencies.
• Coach and mentor staff in implementing evidence-based practices.
• Lead problem-solving interactions with external customers.
• Ensure compliance with policies, procedures, licensing, quality, IT, HR, compliance, and regulatory standards.
• Help maintain crisis-response coverage, cover shifts as needed, and participate in the Crisis Continuum on-call manager rotation.
• Maintain audit-ready records and independently audit charts.
• Provide observations and feedback to supervisors to inform program monitoring or changes.
• Provide community and law-enforcement training as needed.
• Ensure staff productivity and revenue-related activities meet or exceed forecasts.
• Identify team improvement opportunities and deficiencies and develop strategies to address them.
• Lead continuous quality improvement activities and project implementation.
• Ensure effective clinical service delivery and crisis and risk prevention and management.
• Promote culturally responsive service and ensure client and family voice.
• Provide direct services to individuals and families to support delivery by direct-service staff.
• Conduct community outreach and educate the community about the agency, program, mental health, crisis response services, and resources.
• Advocate for system changes aligned with the agency’s service-delivery philosophy.
• Manage day-to-day operations, including administrative electronic systems and human and other resources.
• Collaborate with managerial peers to improve program delivery and meet fiscal requirements.
• Perform other related responsibilities as assigned to support department or business needs.

Benefits

• Medical, dental, and vision benefits, with eligibility beginning on day one.
• 401(k) employer match up to 4%.
• Competitive time-off plans, subject to eligibility requirements based on employment status.
• Possible 8% license differential for LMFT, LCSW, LPCC, PsyD, and select peer certifications.
• Possible bilingual differentials: up to 7.5% for qualifying direct-service roles or up to $80 per month for qualifying non-direct-service roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager