Criminal Information Systems Technician

Fulton County•Sheriff'S Office/Jail/Courts, GA

About The Position

The Criminal Information Systems Technician performs work related to entering, retrieving, maintaining, and disseminating criminal justice information through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) systems. The position supports jail booking and inmate processing, law enforcement investigations, court operations, and information requests from authorized agencies. Assignment location may vary. This is an unclassified position in the Fulton County Sheriff's Office, which operates 24/7; the technician must be flexible to work various shifts, including nights, weekends, and holidays. The role requires handling sensitive criminal justice information in accordance with security, confidentiality, and access-control requirements. Duties include maintaining inmate and warrant records, processing court orders and offender registrations, responding to GCIC/NCIC requests, preparing court calendars, and providing customer service. The technician also performs administrative and data-entry work and uses computer systems and general office equipment. Applicants must pass a background investigation, drug screening, and polygraph. GCIC certification, CJIS Network Operator Training, and Security and Awareness Training must be obtained within the first 30 days of employment. A typing test may be required; if applicable, the minimum is 40 words per minute. The examination evaluates education and experience through the application. If selected, applicants must provide an official accredited college transcript at employment for any degree or coursework used to qualify.

Requirements

High school diploma or GED.
One year of GCIC experience or directly related experience, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Proficiency with Microsoft Office 365, including Outlook, Word, Excel, and PowerPoint, and with computer systems, databases, and data entry.
Ability to input and verify data accurately, with strong attention to detail.
Strong problem-solving and analytical skills.
Effective written and verbal communication skills.
Understanding of data security protocols and best practices; ability to maintain strict confidentiality and handle sensitive information.
Basic knowledge of criminal justice principles and procedures.
Ability to work under pressure and demonstrate proficiency in the essential job functions; ability to learn and apply county and departmental policies, practices, and procedures.
Must agree to and successfully pass a background investigation, drug screening, and polygraph.
Must obtain GCIC Certification, CJIS Network Operator Training, and Security and Awareness Training within the first 30 days of employment.
May be required to pass a typing test; if applicable, must accurately type at least 40 words per minute using a personal computer.
Must document the minimum qualifications in the application; additional information is not accepted after applications are received.

Nice To Haves

Experience with criminal justice information systems such as GCIC, NCIC, or RMS.

Responsibilities

Read and understand criminal charges and documents, and perform administrative duties as needed.
Accurately enter and update criminal justice information, including arrest records, warrants, incident reports, inmate records, charges, and dispositions.
Retrieve and analyze criminal information to support investigations, identify trends, and generate reports.
Process inmates into the jail, including booking and fingerprinting, and update records with court dispositions and criminal arrest warrants.
Schedule or prepare court calendars for inmates and prepare calendars for the next day's court transport.
Disseminate sensitive GCIC/NCIC information to authorized law enforcement agencies and personnel through GCIC/NCIC terminals.
Communicate with emergency dispatchers using digital mobile devices.
Register sex offenders on national offender registry systems and enter court-ordered temporary and permanent protection orders into databanks.
Respond to GCIC/NCIC hit requests from other agencies and conduct wanted-person inquiries on offenders admitted to the jail.
Place detainers or holds for extradition, immigration, and other local law enforcement agencies; process apprehension requests for law enforcement agencies.
Process court orders to admit or release inmates and update inmate records upon receipt of case dispositions or court orders.
Enter, validate, modify, and cancel warrants in GCIC/NCIC and Odyssey; clear or remove invalid warrant entries.
Maintain inmate data, charge status, and dispositions in Odyssey; monitor the GCIC/NCIC computer terminal.
Conduct criminal history background investigations using GCIC/NCIC terminals.
Provide customer service in person, by telephone, email, or mail; respond to routine questions and complaints, research issues, resolve problems, and refer complex matters to appropriate personnel.
Process departmental documentation within established timeframes and procedures.
Use computers and office software to enter, retrieve, review, and modify data, and operate general office equipment as needed.
Comply with data privacy, security, confidentiality, access-control, county, and departmental policies and procedures.
Perform other related duties as required.