Information Systems Technician

Malheur County • 251 B Street W. Vale, OR

2d • Onsite

About The Position

The Information Systems Technician provides personal computer and basic network administration support to County computer users. The role helps employees use PC capabilities and basic LAN/WAN services through installation, customization, maintenance, and repair of hardware and software, as well as technical support. The position also develops and maintains the County website and Internet connections and performs related work as required. This is a 40-hour-per-week position.

The technician works under the general direction of the Information Systems Director and Information Systems Coordinator, who occasionally review the goals developed and results obtained. Regular physical attendance at the employer’s facility is required. Services may be needed outside normal office hours, including evenings, nights, weekends, and holidays.

Requirements

• High school diploma or equivalent, plus additional specialized training in computer systems and technology.
• Two years of current work experience supporting personal computers and computer networks, or a satisfactory combination of experience and training demonstrating the ability to perform the duties. Current experience means presently working primarily in the computer field or having worked in that field within the prior six months.
• Must pass employment and CJIS security background checks.
• Must pass the CJIS Security test within two weeks of hire.
• Valid driver’s license and a good driving history; a safe and acceptable driving record must be maintained throughout employment.
• Considerable knowledge of computer operating principles, capabilities, and general uses.
• Considerable knowledge of computer hardware, software, data, and peripheral equipment used by the County.
• Ability to maintain confidentiality of data, records, and issues encountered.
• Ability to solve computer hardware and software problems, guide and encourage users, and explain technical instructions in understandable language.
• Ability to plan, organize, and prioritize work schedules and duties effectively.
• Ability to maintain effective working relationships with employees, supervisors, other agencies, County officials, and the public.
• Intermediate comprehension of networking hardware.
• Intermediate comprehension of network topology, architecture, and segmentation.
• Intermediate comprehension of Active Directory and Group Policy.
• Intermediate comprehension of Windows Server.
• Ability to lift and move 30–60 pounds regularly and to stoop, bend, crawl, and reach while installing, modifying, and checking computer equipment.
• Ability to drive to other County facilities.
• Availability to provide services beyond normal office hours as necessary, including evenings, nights, weekends, and holidays.

Responsibilities

• Provide support to County employees for computer-related trouble calls.
• Troubleshoot hardware, software, and network connectivity problems, including internal and external connections.
• Upgrade workstation hardware and software to maintain compatibility, increase capabilities, and extend the useful life of County computer systems.
• Test and install hardware and software on established networks.
• Ensure new software is compatible with network and desktop operating systems.
• Provide support and troubleshooting for application software.
• Document application software, user instructions, and hardware and software installation procedures.
• Train employees to use hardware and software.
• Stay current with changes in user and system software and hardware requirements.
• Consult with hardware and software vendors as needed to resolve problems.
• Assist, when requested, with maintaining file backups, security, and access rights.
• Assist in monitoring virus-checking software on the network and individual PCs.
• Maintain files and records related to County computers and the computer network.
• Develop and prepare reports as appropriate.
• Follow established safety rules and procedures and comply with County policies and procedures.
• Deal courteously and effectively with employees, department heads, elected officials, outside agency personnel, and the public.
• Develop and maintain the County website and Internet connections.

Benefits

• Equal employment opportunity statement (EOE).
• Veterans preference is available to qualified veterans and qualified disabled veterans who submit the required form and proof of eligibility.
• Malheur County resident preference is available to eligible residents who submit the required form.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED