Crew Member (Pizza Maker & Expeditors) -4394

Domino's Franchise•Reston, VA

About The Position

The Crew Member prepares pizzas and other menu items while delivering excellent service and maintaining product and image standards. The role includes safe food preparation, taking and processing customer orders, handling transactions, supporting order fulfillment, and keeping work areas clean and stocked. Crew Members communicate with customers, coworkers, and management, help resolve customer complaints, and perform other duties as assigned.

Requirements

Must be at least 16 years old.
Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers and taking and processing orders.
Ability to multitask and work in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.

Responsibilities

Prepare pizzas and other menu items; measure ingredients and follow safe food preparation, assembly, and presentation procedures.
Help bag and tag orders and run food to customers’ cars or delivery drivers.
Greet customers in person or by phone, take orders promptly and professionally, and provide information about the menu and specials.
Provide excellent customer service, encourage repeat business, and identify opportunities to upsell products.
Use point-of-sale computer systems for order taking and enter orders using a keyboard or touch screen.
Handle cash and credit transactions accurately and make correct change.
Communicate clearly and positively with customers, coworkers, and management; build customer loyalty through friendly interactions and appreciation.
Resolve customer complaints promptly and professionally.
Clean, stock, and restock workstations and display cases; keep work areas clean and organized.
Transfer supplies and tools between storage and work areas; pack, weigh, and label products as required.
Notify a supervisor of food shortages.
Follow quality standards, principles, guidelines, and policies; perform other duties as assigned.
Promote company policies and advocate for Team Washington; maintain appropriate attendance and actions.
Give and receive positive feedback or constructive criticism, maintain good communication, and serve as a resource for coworkers.
Cross-train and learn how the role interacts with other departments; work with management to solve problems and offer suggestions.
Maintain appropriate confidentiality.