Crew Manager - Grocery, warehouse & Custodial Services

Servtech•Joint Base Andrews, MD

10d•Onsite

About The Position

Servtech is seeking an Evening Crew Manager for grocery, warehouse, and custodial services at the Andrews AFB Commissary. The role is 40 hours per week, overnight, with start times between 7 p.m. and 9 p.m. and work continuing until the job load is complete, around 4 a.m. or 5 a.m. Servtech is a fast-growing 501(c)(3) organization whose mission is to help people with disabilities obtain gainful employment. The Crew Manager plans and oversees work schedules and crew assignments, supervises shelf-stocking and custodial work, monitors workflow and production standards, and ensures work is completed within approved timeframes. The position also performs quality-control inspections, manages site-level human-resources and safety functions, serves as a liaison with customer representatives, handles customer and employee concerns, and completes office paperwork and end-of-day duties. The manager works in all functions assigned to the project, including custodial, warehousing, and shelf stocking, and motivates the workforce by setting an example.

Requirements

At least 3 years of management experience.
High school graduate with supervisory or management experience.
Ability to work independently.
Exemplary customer-service experience.
Prior experience managing a crew of at least 10 people.
Must be able to pass a background check.
Must work evenings.

Nice To Haves

Prior experience in custodial or grocery work, including stocking, warehouse, or janitorial work; preferred but not required.

Responsibilities

Plan and prepare work schedules and assign employees to specific duties.
Supervise employees engaged in shelf stocking and custodial tasks.
Observe workflow to ensure production standards are met.
Ensure required functions are performed within the approved timeframe.
Perform quality-control inspections and ensure corrective actions are completed as necessary.
Manage site-level HR functions, including schedule writing, employee evaluations, corrective action plans, and job postings.
Ensure compliance with company and site-level policies and procedures, security requirements, and applicable HR procedures and practices.
Manage health and safety plans.
Meet with customer representatives and act as a liaison.
Answer customer complaints or inquiries.
Handle and report emergencies and employee accidents appropriately.
Handle employee dissatisfaction and grievances.
Follow federal and local laws and all company policies and procedures.
Assist in maintaining a clean and safe work environment.
Complete required paperwork, including the close-of-day function in the office.
Work in every function assigned to the project, including custodial, warehousing, and shelf stocking.
Motivate and inspire the workforce by example.