Credit Team Leader

Fujifilm•Schaumburg, IL

1d•$30 - $32•Hybrid

About The Position

The Credit Team Leader provides leadership, guidance, and support to Credit Analysts in resolving past-due balances and securing customer payments for Fujifilm’s Business Innovation Division. The role communicates with management, identifies collection challenges, recommends solutions, supports the team, and retains direct responsibility for assigned accounts. The position leads collection efforts and advises analysts on account issues, strategies, and escalations. It also manages collections for assigned accounts, monitors aging and credit exposure, negotiates payment arrangements, documents collection activity, follows up on delinquent accounts, and responds to customer inquiries. The Credit Team Leader works with internal field associates and management, escalates complex matters and potential bad-debt exposure, and assists with training, development, and process improvement. The Business Innovation Division provides digital printing, production toner, office MFP, packaging, and traditional offset printing solutions. Fujifilm describes its culture as collegial and its work environment as flexible.

Requirements

High school diploma or GED equivalent.
At least 5 years of experience in Credit/Collections or relevant experience.
At least 3 years of SAP experience.
Ability to establish and maintain effective customer relationships.
Ability to act as a link between the team and management, ensuring clear and timely information flow in both directions.
Ability to support change and communicate positively with others.
Ability to foster belonging and strong team morale.
Strong time-management skills.
Attention to detail and ability to complete tasks thoroughly and accurately.
Solid analytical skills, including collecting and analyzing information, problem-solving, and decision-making.
Ability to coach and provide problem-solving help to improve skills and resolve issues.
Ability to help new team members integrate, provide training, and identify growth opportunities.
Ability to overcome obstacles and address challenges using critical thinking and logic.
Excellent verbal and written communication skills.
Working knowledge of Microsoft applications.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree in Business Administration.
Printing industry experience.
Salesforce experience.
At least 5 years of SAP experience.

Responsibilities

Lead and support the collection team in resolving past-due balances and achieving collection objectives.
Guide and advise Credit Analysts on account issues, collection strategies, and escalations.
Prepare collection reports and account updates for management as requested.
Meet with management to review account concerns, collection challenges, and recommended actions.
Identify process-improvement opportunities and assist with implementing changes as directed by management.
Assist with Credit Analyst training and development to promote consistent collection practices and procedures.
Manage collection activity for assigned accounts, including contacting customers about past-due balances and securing payment.
Monitor account aging, payment trends, and credit exposure to identify risks and recommend action.
Negotiate appropriate payment arrangements when balances cannot be collected in full.
Use phone calls, emails, written correspondence, third-party collection placements, and direct customer negotiations to collect payments.
Accurately document collection activity, customer commitments, account notes, and follow-up reminders in the appropriate system.
Follow up consistently on delinquent accounts until balances and outstanding issues are resolved.
Identify complex collection matters and escalate them to management with supporting information.
Identify potential bad-debt exposure and promptly communicate concerns to management.
Communicate account balances, payment status, collection concerns, and developments to internal field associates and management.
Listen actively, ask questions, and clarify information for understanding.
Respond to customer inquiries accurately and in a timely, professional manner.
Foster open dialogue and collaboration within the team.
Perform other related duties as assigned.