Team Leader

Tractor Supply Company • Imlay City, MI

11d

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. Team Leaders are expected to be top-selling Team Members and maintain Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support according to store needs. They lead assigned Team Members during shifts, support store routines and readiness, and promote a safe, productive work environment. The role requires regular, predictable attendance and flexibility to work varied shifts, including days, nights, weekends, and overtime as business needs dictate.

The work is generally indoors in a moderately noisy environment, with work on hard-surface indoor floors and outdoor lots and possible exposure to adverse weather. Shifts generally last at least four hours and may exceed eight hours. This is a non-sedentary position involving movement throughout the store and outdoor areas, equipment operation, customer service, and handling merchandise. The role may also require travel and driving or operating a vehicle for business needs.

Requirements

• Must be at least 18 years of age.
• Must possess a valid driver’s license.
• Must be able to read, write, and count accurately.
• Must be able to perform the principal responsibilities of Team Members.
• Must be able to communicate effectively in writing and verbally with Team Members and customers.
• Must be able to perform the listed physical and mental tasks, with or without reasonable accommodation, including moving throughout the store for an entire shift and safely accessing store areas.
• Must be able to move and transfer merchandise weighing up to 50 pounds.
• Must be able to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
• Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Must be able to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Must be able to process information and merchandise through the point-of-sale system and complete documentation accurately.
• Must be able to handle and be in contact with birds and poultry.
• Must be able to successfully complete required training, including training and certification to dispense propane and other certifications required for business needs.
• Must be able to travel as required in support of district needs and drive or operate a vehicle for business needs.

Nice To Haves

• Retail experience and/or knowledge of farming, ranching, pets/equine, or welding is strongly preferred.
• Supervisory experience is preferred.
• A high school diploma or equivalent is preferred, but not required.
• Basic computer skills.
• Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.

Responsibilities

• Maintain regular and predictable attendance and work scheduled shifts, including varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Follow and enforce policies and procedures to uphold a safe and productive work environment.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
• Model selling behaviors and perform as one of the store’s top-selling Team Members.
• Own Power Panel execution, maintenance, replenishment, signing, and recovery.
• Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
• Own Endcap execution, maintenance, signing, and recovery.
• Complete full weekly Clothing Department recovery, including assigned standards and follow-up.
• Support BOPIS/OMNI execution, including picking, staging, Customer handoff, and follow-up as assigned.
• Lead assigned Team Members during shifts through task delegation, follow-up, service expectations, and safe work practices.
• Support front-end, sales-floor, recovery, and Customer engagement routines as assigned by the Store Manager or Sales Manager.
• Maintain Store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
• Operate cash registers, computers, forklifts, and other equipment as needed, and assist customers with loading purchases.
• Complete documentation associated with job duties accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Train Team Members on the appropriate application of policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are available to full-time and part-time Team Members; part-time eligibility is subject to the stated hours and service requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed