Team Leader
About The Position
The Team Leader supervises and provides multidisciplinary clinical and case management services delivered by clinical and administrative staff. The role focuses on assertively engaging hard-to-reach consumers with serious mental illness and ensuring that consumer needs, ACT program goals, and contract objectives are achieved. It involves considerable professional initiative and judgment. The Team Leader manages day-to-day clinical operations, coordinates admission, treatment, rehabilitation, support, and discharge processes, and facilitates team and treatment-planning meetings. The position oversees service quality, staff performance, documentation, scheduling, reporting, and compliance with applicable Medicaid, New York State, New York City, and agency standards. The role also participates in staff recruitment and quality improvement, and may shift between team leadership and direct service delivery.
Requirements
- Master’s degree and NYS licensure as an LMHC, LMSW, LCSW, or equivalent.
- At least two years of experience working in human services with individuals with serious mental illness, including individuals with co-occurring substance use disorders.
- Ability to manage difficult situations and prioritize competing demands.
- Experience delivering services in community-based settings and comfort with home visits.
- Excellent written, oral, presentation, and facilitation skills.
- Ability to collaborate effectively with agency staff and shift between team leadership and direct service delivery.
- Ability to function in a fast-paced environment, meet deadlines, and remain outcome-oriented.
- Proficiency with Microsoft Office, particularly Word, Outlook, and Excel.
Nice To Haves
- Knowledge of and experience with electronic health records, specifically AWARDS by Footholds.
Responsibilities
- Manage day-to-day clinical operations and required productivity standards.
- Direct and coordinate consumer admissions, treatment and rehabilitation services, support services, and discharge processes.
- Facilitate team and treatment-planning meetings.
- Establish and implement procedures to monitor workflow and improve staff performance.
- Compile weekly reports, Service Plan e-tracker reports, and weekly census reports to SPOA.
- Assist with client assessments and reports, including CAIRS reports, AOT reports, and HCBS eligibility assessments.
- Manage communication with MCOs to authorize services.
- Directly supervise team members and handle complaints and grievances.
- Monitor service delivery, effectiveness, and consumer satisfaction.
- Schedule staff work hours to ensure coverage and monitor and approve timesheets.
- Assist with scheduling rotating 24-hour crisis intervention on-call services.
- Participate in staff recruitment, interviewing, hiring, orientation, and performance planning.
- Ensure the use of evidence-based mental health and substance abuse treatments, including cognitive behavioral therapy, harm reduction, motivational interviewing, and trauma-informed care.
- Oversee documentation to ensure quality, timeliness, accuracy, and compliance with Medicaid, NYS Office of Mental Health, NYC Department of Health and Mental Hygiene, and agency standards.
- Adhere to ACT and agency policies and procedures and maintain appropriate professional standards.
- Participate in quality improvement, administrative and team meetings, and in-service trainings.
- Perform other duties as required by the Director of ACT Services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
