Team Leader

COLUMBUS MEDICAL SERVICES LLC• Remote, GA, US, GA

8h•$0 - $58,656

About The Position

The Team Leader guides and manages the operations of an assigned team, providing strategic direction and administrative oversight while coordinating service delivery. The role is accountable for team performance, staff management, program implementation, and operational efficiency. It involves planning, assigning, evaluating, and reviewing staff work; supporting service coordination and continuous improvement; and collaborating with provider agencies to ensure timely, effective services. The Team Leader may represent The Columbus Organization on committees, task forces, conferences, stakeholder meetings, and public forums. The role engages with individuals and families, community representatives, state offices, service providers, and other stakeholders to provide information, address inquiries, resolve complaints, and explain policies and programs. This is a field-based position serving members across an assigned territory. Frequent travel within the service area is required, while administrative work is completed remotely. Candidates must reside within the service area and have reliable transportation. Evening and weekend work may be required based on business needs.

Requirements

Bachelor’s degree in a human services field, such as social work, psychology, special education, nursing, or a related discipline, or four years of relevant experience in a similar role.
Minimum of two years of experience in care coordination for individuals with developmental disabilities.
Valid state driver’s license, automobile insurance, and access to a personal vehicle.
Must reside in the assigned territory; exceptions may be considered.
Proficiency in Microsoft Office 365.
Strong planning, analytical, and reporting skills.
Ability to interpret policies and procedures.
Effective problem-solving and decision-making abilities.
Excellent communication and interpersonal skills.
Ability to present information clearly to diverse audiences.
Ability to evaluate data and draw valid conclusions.
For Georgia: bachelor’s degree in a human services field and at least one year of case management or coordination-services experience for individuals with developmental or related disabilities; a master’s degree in a related field may substitute for the required experience.
For Indiana: at least two years of care coordination experience for individuals with developmental disabilities.

Nice To Haves

For Indiana, a bachelor’s degree in human services is preferred.
For Indiana, experience in large-scale case management oversight is strongly preferred.

Responsibilities

Supervise, mentor, and evaluate assigned staff; conduct monthly supervision and annual performance reviews; support staff goal setting and professional development; and assist with recruitment and hiring.
Ensure timely completion of state contract deliverables and monitor staff compliance with company policies and regulatory requirements.
Conduct team meetings and site visits to support service delivery and provide coverage during staff transitions or absences.
Oversee workflow, assign tasks, assess staff performance, and ensure mandated reporting is accurate and timely.
Participate in budget planning and resource allocation; review and verify reimbursements and travel requests.
Collaborate with leadership on program evaluations, quality assurance, strategic initiatives, and priorities.
Develop and implement annual work plans aligned with organizational goals; analyze team performance and implement corrective actions as needed.
Promote efficient use of staff resources to support billable services and customer satisfaction.
Contribute to business growth and improvement planning, support efforts to secure funding and expand contracts, and strengthen partnerships with providers, agencies, and community organizations.
Represent the organization at conferences, stakeholder meetings, committees, task forces, and public forums.
Ensure staff adherence to accrediting-body standards, such as CARF, and support quality assurance and continuous improvement initiatives.
Provide information to external stakeholders, address inquiries, resolve complaints, and explain policies and programs.