Team Leader

Delicio•Hamilton, OH

11d•Onsite

About The Position

The Team Lead is responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements. The Team Lead will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development. At Qdoba, we bring flavor to peoples’ lives. This means we highly value the diversity, and flavor, our employees bring to the table. QDOBA will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Requirements

Positive, high performer and a born leader
Must be able to manage restaurant operations, in conjunction with or in the absence of the Restaurant Manager
Must use discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive
Must focus on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements
Must train, develop, coach, and evaluate employee performance
Must ensure systems for training employees are fully implemented and followed
Must identify and develop internal candidates for Team Leader positions
Must treat employees with respect and dignity and regularly recognize and reward employees
Must comply with all state and federal labor laws and regulations
Must manage daily activities to achieve excellence in restaurant operational performance
Must hold restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
Must review practices and modify as needed to continuously improve the guest experience
Must interact with guests and the community
Must respond to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
Must maintain brand image by ensuring restaurant cleanliness, maintenance, and excellent service
Must partner with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
Must identify trends and implement action plans for improvement
Must focus efforts on developing long term sales growth initiatives designed to drive profitable sales growth
Must consider cost/benefit impact of financial decisions and work to protect the brand
Must monitor costs and adherence to budget and restaurant goals
Must maintain an outstanding work environment through leadership, direction, training, and development

Nice To Haves

Burrito-loving

Responsibilities

Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
Identifies and develops internal candidates for Team Leader positions
Treats employees with respect and dignity and regularly recognizes and rewards employees
Complies with all state and federal labor laws and regulations
Manages daily activities to achieve excellence in restaurant operational performance
Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
Reviews practices and modifies as needed to continuously improve the guest experience
Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
Identifies trends and implements action plans for improvement
Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
Considers cost/benefit impact of financial decisions and works to protect the brand
Monitors costs and adherence to budget and restaurant goals