Team Leader

Tractor Supply Company•Buellton, CA

11d•Onsite

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. Team Leaders are expected to be top-selling Team Members and to own Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support according to store needs. The role includes leading assigned Team Members during shifts, delegating tasks, following up on execution, reinforcing service expectations and safe work practices, and supporting front-end, sales-floor, recovery, and Customer engagement routines as assigned by the Store Manager or Sales Manager. The Team Leader maintains presentation areas through execution, maintenance, replenishment, signing, and recovery; completes weekly Clothing Department recovery; and supports BOPIS/OMNI picking, staging, Customer handoff, and follow-up. The role also involves operating store equipment, assisting customers with loading purchases, completing related documentation, obtaining business-required licenses or certifications, and performing other assigned duties. The work is generally indoors in a moderately noisy environment, with work on hard indoor floors and outdoor lots, and may require working outdoors in adverse weather. Shifts vary by store, generally lasting at least four hours and sometimes exceeding eight hours. The position is non-sedentary and requires moving throughout the store and outdoor areas, handling merchandise, operating equipment, and providing customer service. Travel and driving or operating a vehicle may be required for business needs.

Requirements

Must be at least 18 years of age.
Must possess a valid driver's license.
Must be able to read, write, and count accurately.
Ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Ability to occasionally lift or reach merchandise overhead.
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders, and to move throughout the store for an entire shift.
Ability to safely access all store areas, including the selling floor, side lot, stock area, and register area.
Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to constantly operate store equipment such as a computer and cash register.
Ability to complete documentation and process information or merchandise through the point-of-sale system.
Strong written and verbal communication skills for effective communication with Team Members and customers.
Ability to handle and be in contact with birds/poultry.
Ability to successfully complete required training, including certification to dispense propane and certifications for other business needs.
Ability to travel as required in support of district needs.
Ability to drive or operate a vehicle for business needs.

Nice To Haves

Retail experience and/or farming, ranching, pet/equine, or welding knowledge.
Supervisory experience.
High school diploma or equivalent.
Basic computer skills.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.

Responsibilities

Maintain regular and predictable attendance and work scheduled shifts, including varied hours, days, nights, weekends, and overtime as business needs dictate.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Model selling behaviors and perform as one of the store's top-selling Team Members.
Own Power Panel execution, maintenance, replenishment, signing, and recovery.
Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
Own Endcap execution, maintenance, signing, and recovery.
Own full weekly Clothing Department recovery, including assigned standards and follow-up.
Support BOPIS/OMNI execution, including picking, staging, Customer handoff, and follow-up as assigned.
Lead assigned Team Members during shifts through task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and Customer engagement routines as assigned by the Store Manager or Sales Manager.
Support Store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate the cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
Perform other duties as assigned.