Credit Team Leader

Fujifilm • Schaumburg, IL

1d • Hybrid

About The Position

The Credit Team Leader provides leadership, guidance, and support to Credit Analysts resolving past-due balances and securing customer payments for FUJIFILM North America Corporation’s Business Innovation Division. The role communicates collection challenges and recommendations to management, supports team development, and remains directly responsible for collections on assigned accounts.

The position oversees team collection activities and reporting, advises analysts on account issues and collection strategies, and works with management to address concerns and implement process improvements. It also manages assigned delinquent accounts by monitoring aging and credit exposure, contacting customers, arranging payments, documenting activity, following up on commitments, and escalating complex matters or potential bad-debt exposure.

FUJIFILM North America Corporation describes a collegial culture and flexible work environment. The Business Innovation Division provides digital printing, production toner, office multifunction printer, packaging, and traditional offset printing solutions, as well as color standardization and G7 implementation.

Requirements

• High school diploma or GED equivalent.
• Five or more years of experience in credit/collections or relevant experience.
• Three or more years of SAP experience.
• Ability to establish and maintain effective customer relationships.
• Ability to serve as a link between the team and management, ensuring clear and timely information flow in both directions.
• Ability to support change and communicate positively with others.
• Ability to foster belonging and strong team morale.
• Strong time-management skills.
• Attention to detail and ability to complete tasks thoroughly and accurately.
• Solid analytical skills, including the ability to collect and analyze information, solve problems, and make decisions.
• Ability to coach and provide problem-solving support to improve skills and resolve issues.
• Ability to help new team members integrate, provide training, and identify growth opportunities.
• Ability to overcome obstacles and address challenges using critical thinking and logic.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft applications.

Nice To Haves

• Bachelor of Arts or Bachelor of Science degree in Business Administration.
• Printing industry experience.
• Salesforce experience.
• Five or more years of SAP experience.

Responsibilities

• Lead and support the collection team in resolving past-due balances and achieving collection objectives.
• Guide and advise Credit Analysts on account issues, collection strategies, and escalations.
• Prepare periodic collection reports and account updates for management as requested.
• Meet with management to review account concerns, collection challenges, and recommended actions.
• Identify process-improvement opportunities and assist with implementing changes as directed by management.
• Assist with training and developing Credit Analysts to promote consistent collection practices and procedures.
• Manage collection activities for assigned accounts, including contacting customers about past-due balances and securing payment.
• Monitor account aging, payment trends, and credit exposure to identify risks and recommend appropriate action.
• Negotiate payment arrangements when balances cannot be collected in full.
• Use collection methods including phone calls, emails, written correspondence, third-party collection placements, and direct customer negotiations.
• Accurately document collection activity, customer commitments, account notes, and follow-up reminders in the appropriate system.
• Follow up consistently on delinquent accounts until balances and outstanding issues are resolved.
• Escalate complex collection matters to management with appropriate supporting information.
• Identify potential bad-debt exposure and promptly communicate concerns to management.
• Communicate account balances, payment status, collection concerns, and relevant developments to internal field associates and management.
• Listen actively, ask questions, and clarify information for understanding.
• Respond to customer inquiries accurately and in a timely, professional manner.
• Foster open dialogue and collaboration among the team.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED