Credit Team Leader

Fujifilm•Schaumburg, IL

About The Position

The Credit Team Leader provides leadership, guidance, and support to Credit Analysts resolving past-due balances and securing customer payments for FUJIFILM North America Corporation’s Business Innovation Division. The role communicates with management about collection challenges, recommends solutions, supports the team, and remains directly responsible for assigned accounts. The position leads collection activities, advises analysts on account issues and strategies, monitors aging and credit exposure, and reports account concerns and progress to management. It also supports analyst training, promotes consistent collection practices, and helps implement process improvements as directed. For assigned accounts, the role contacts customers, negotiates payment arrangements, documents collection activity, follows up on delinquent balances, responds to customer inquiries, and escalates complex matters or potential bad-debt exposure. The role also communicates account developments to internal field associates and management and fosters open dialogue, collaboration, and team morale. FUJIFILM North America Corporation describes its culture as collegial and its work environment as flexible. Its Business Innovation Division provides digital printing, production toner, office MFP, packaging, and traditional offset printing products and solutions.

Requirements

High school diploma or GED equivalent.
Five or more years in Credit/Collections or relevant experience.
Three or more years of SAP experience.
Ability to establish and maintain effective customer relationships.
Ability to act as a link between the team and management, ensuring clear and timely information flow in both directions.
Ability to support change and communicate positively with others.
Ability to create a sense of belonging and strong team morale.
Strong time-management skills.
Attention to detail and ability to accomplish tasks thoroughly and accurately.
Solid analytical skills, including the ability to collect and analyze information, solve problems, and make decisions.
Ability to coach and provide problem-solving help to improve skills and resolve issues.
Ability to help new members integrate, provide training, and identify growth opportunities.
Ability to overcome obstacles and address challenges using critical thinking and logic.
Excellent verbal and written communication skills.
Working knowledge of Microsoft applications.

Nice To Haves

BA/BS degree in Business Administration.
Printing industry experience.
Salesforce experience.
Five or more years of SAP experience.

Responsibilities

Lead and support the collection team in resolving past-due balances and achieving collection objectives.
Guide Credit Analysts on account issues, collection strategies, and escalations.
Prepare periodic collection reports and account updates for management as requested.
Meet regularly with management to review account concerns, collection challenges, and recommended actions.
Identify process-improvement opportunities and help implement changes as directed by management.
Assist with training and developing Credit Analysts to promote consistent collection practices and procedures.
Manage collection activities for assigned accounts, including contacting customers about past-due balances and securing payment.
Monitor account aging, payment trends, and credit exposure to identify collection risks and recommend appropriate action.
Negotiate payment arrangements when balances cannot be collected in full.
Use collection methods including phone calls, emails, written correspondence, third-party collection placements, and direct customer negotiations.
Accurately document collection activity, customer commitments, account notes, and follow-up reminders in the appropriate system.
Follow up consistently on delinquent accounts until balances and outstanding issues are resolved.
Escalate complex collection matters to management with appropriate supporting information.
Identify accounts with potential bad-debt exposure and promptly communicate concerns to management.
Communicate account balances, payment status, collection concerns, and relevant developments to internal field associates and management.
Listen actively, ask questions, and clarify information to ensure understanding.
Respond to customer inquiries accurately and in a timely, professional manner.
Foster open dialogue and collaboration among the team.
Perform other related duties as assigned.