CREDIT REPRESENTATIVE Lvl 1

Professional Credit Service • West Chester, PA

4d • $17 - $21

About The Position

Professional is hiring Credit Representatives to provide customer service and accounts receivable management support to consumers navigating challenging financial circumstances. The company provides training and uses omnichannel communication technology to help employees make interactions positive and productive.

Representatives communicate with consumers through phone calls, live chat, email, and text. They handle inbound and outbound calls, use customer relationship management (CRM) software, negotiate payment agreements, address customer concerns, and help consumers work toward getting out of debt. The position is full-time, 40 hours per week. Regular hours are Monday through Thursday, 9:00 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 5:00 p.m. Training lasts two weeks at 30 hours per week, Monday through Friday, 11:00 a.m. to 6:00 p.m. The first 60 days require onsite training at the West Chester, Pennsylvania office. After successful completion of training, the role may transition to a hybrid or fully remote arrangement.

Compensation is $17.00–$20.50 per hour, depending on experience, plus commission. Health, dental, and vision insurance are available beginning the first of the month after 60 days. A traditional 401(k)/Roth plan with discretionary matching, paid time off, and paid holidays are available after 60 days. The company also offers a paid volunteer and community outreach program.

Requirements

• General computer skills and the ability to navigate multiple screens.
• Typing speed of 25 words per minute.
• Good decision-making skills.

Nice To Haves

• Experience in collections.
• A genuine interest in providing customer service and assisting people in need.

Responsibilities

• Communicate with consumers through phone, live chat, email, and text.
• Handle inbound and outbound calls professionally and courteously.
• Navigate customer relationship management (CRM) software.
• Negotiate payment agreements and use negotiation and sales techniques.
• Resolve customer concerns and help consumers work toward getting out of debt.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)/Roth plan with discretionary matching
• Paid time off
• Paid holidays
• Paid volunteer and community outreach program
• Training
• Growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed