CREDIT REPRESENTATIVE Lvl 1

Professional Credit Service • Springfield, OR

1d • Onsite

About The Position

Professional is hiring Credit Representatives to provide customer service and assist consumers as they navigate challenging financial circumstances. Representatives communicate with consumers through phone calls, live chat, email, and text using omni-channel communication technology and customer relationship management (CRM) software. The company provides training in handling inbound and outbound calls, negotiation, and sales techniques. The role is full-time, 40 hours per week. Training takes place onsite at the Springfield, Oregon office from 8 a.m. to 5 p.m. After training, start times vary, and employees participate in a half-day Saturday rotation once a month. Compensation starts at $17 per hour, depending on experience, plus commission.

Requirements

• General computer skills, including the ability to navigate multiple screens.
• Ability to type at least 25 words per minute.
• Good decision-making skills.

Nice To Haves

• Experience in collections.
• A genuine interest in providing customer service and assisting others.

Responsibilities

• Communicate with consumers by phone, live chat, email, and text.
• Handle inbound and outbound calls professionally and courteously.
• Use CRM software and other technology to manage consumer interactions.
• Negotiate payment agreements, resolve customer concerns, and help consumers address debt.
• Assist consumers through challenging times and aim to make each interaction positive and productive.

Benefits

• Health insurance, with eligibility beginning on the first of the month after 60 days.
• Dental insurance, with eligibility beginning on the first of the month after 60 days.
• Vision insurance, with eligibility beginning on the first of the month after 60 days.
• Traditional 401(k)/Roth plan with discretionary matching.
• Paid time off after 60 days of employment.
• Paid holidays after 60 days of employment.
• Paid volunteer and community outreach program.
• Commission in addition to hourly compensation.
• Training and opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed