CREDIT REPRESENTATIVE Lvl 1

Professional Credit Service • West Chester, PA

1d

About The Position

Professional is hiring Credit Representatives to provide customer service and assist consumers navigating challenging financial circumstances. Using omni-channel communication technology, representatives interact with consumers by phone, live chat, email, and text. The company provides training in handling inbound and outbound calls, using customer relationship management software, negotiation, and sales techniques. Representatives work to negotiate payment agreements, resolve customer concerns, and help consumers get out of debt.

The position is full-time, 40 hours per week. Regular hours are Monday through Thursday, 9:00 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 5:00 p.m. For the first two weeks, training is 30 hours per week, Monday through Friday, 11:00 a.m. to 6:00 p.m. The first 45 days require on-site training at the West Chester, Pennsylvania office. After successful completion of training, the position may transition to a hybrid or fully remote arrangement. Compensation starts at $17.00 per hour, depending on experience, plus commission.

Requirements

• Experience in collections is mentioned as desirable in the opening description.
• General computer skills and the ability to navigate multiple screens.
• Ability to type 25 words per minute.
• Good decision-making skills.

Responsibilities

• Communicate with consumers by phone, live chat, email, and text.
• Handle inbound and outbound calls professionally and courteously.
• Navigate customer relationship management (CRM) software.
• Negotiate payment agreements and resolve customer concerns.
• Help consumers get out of debt.

Benefits

• Health, dental, and vision insurance, eligible the first of the month following 60 days of employment.
• Traditional 401(k)/Roth plan with discretionary matching.
• Paid time off and paid holidays after 60 days of employment.
• Paid volunteer and community outreach program.
• Comprehensive training.
• Personal and professional growth potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed