Credit- Past Due Collections Specialist III

LaCrosse Footwear•Portland, OR

9d•Remote

About The Position

The Credit-Past Due Collections Specialist III is responsible for collections and accounts receivable, with a focus on resolving non-standard deductions, complex cash application, and cross-department billing and shipping issues. The role serves as the first point of escalation for Specialist I and II team members. It manages a portfolio of complex accounts, establishes and adjusts credit lines, reconciles customer accounts, and releases and approves orders for shipment based on account status. The position works with internal departments to resolve recurring issues and helps train team members on procedures and workflows. This is a remote position requiring a reliable internet connection. The employee regularly communicates by telephone using a headset and sits for extended periods; frequent hand and arm use is required, and occasional lifting, pushing, pulling, or carrying of up to 10 pounds may be necessary. The position reports directly to the Credit Supervisor.

Requirements

High school diploma or equivalent.
3 to 5 years of credit, collections, or accounts receivable experience.
Experience with retailer deductions and vendor portals.
Strong Excel skills, including formulas, VLOOKUP, pivot tables, and reconciling data from multiple sources; a company-developed Excel test is required.
Ability to use Microsoft Dynamics 365 Finance & Operations.
Ability to use retailer, dealer, and payment portals, such as Esker.
Ability to use company-approved AI tools, such as Microsoft Copilot and Claude, in accordance with LFI's AI policy, including protecting confidential data and verifying output before relying on it.
Ability to work effectively in a team environment.
Willingness to conduct oneself in accordance with LFI's Core Values.

Nice To Haves

College-level accounting coursework.

Responsibilities

Manage collections for an assigned portfolio of complex accounts, including accounts with retailer-specific portals, terms, and compliance requirements.
Research and resolve deductions and chargebacks, including shortages, pricing, promotional, RMA, and compliance issues; dispute or adjust within assigned approval authority and escalate amounts above that authority.
Establish credit lines for new accounts and adjust existing credit lines in accordance with company policies.
Reconcile customer accounts and prepare statements of account on request.
Release and approve orders for shipment based on account status.
Partner with Routing & Logistics, EDI, Sales, and Customer Service to resolve root causes of recurring billing and shipping issues.
Serve as an escalation point and backup for Specialist I and II team members, and help train them on procedures and team workflows.
Set daily priorities independently within a defined portfolio and escalate exceptions outside approval authority.
Achieve collection results without jeopardizing customer relationships.
Communicate clearly in writing with customers and internal departments.