Credit & Collections Specialist (Temporary Assignment)

Medical Mutual • Cleveland, OH

3d • Hybrid

About The Position

The temporary Credit & Collections Specialist performs corporate credit and collection functions for all lines of business throughout the Company. The role contacts delinquent accounts by telephone or correspondence to achieve current payment status. Within the scope of authority, the Specialist may reinstate coverage for cancelled groups and individual accounts when specified parameters are met.

This temporary assignment is onsite at the company’s Brooklyn, Ohio office three days per week. The role also involves maintaining confidentiality and performing other duties as assigned.

Requirements

• Associate’s Degree in Business Administration, Finance, or a related field, or an equivalent combination of training and experience.
• One year of credit and collections experience or equivalent administrative support experience in a health insurance or other business-related environment.
• Strong knowledge of general business and office procedures.
• Basic Microsoft Office skills.
• Ability to maintain a high level of confidentiality in daily work assignments.

Responsibilities

• Perform credit and collection activities for assigned lines of business to achieve current payment status in accordance with company policy.
• Handle assigned delinquent accounts through correspondence and telephone contact with group officials and/or individuals to attain current payment status.
• Maintain subsequent accounts to determine follow-up action when payment commitments are not fulfilled.
• Use system-generated collection reports and cash receipts reports on an ongoing basis to identify delinquent accounts and monitor subsequent payments.
• Refer to established parameters to decide whether cancelled accounts may be reinstated.
• Refer appeals of reinstatement decisions to management.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree