Credit & Collections Research Specialist

Rogers Group•Louisville-Jefferson, KY

3d•Onsite

About The Position

Rogers Group, Inc. is seeking a part-time Credit & Collections Research Specialist for its Louisville, Kentucky office. Reporting to the Area Manager of Credit & Collections, this role researches and resolves customer requests and issues, including billing discrepancies and payment problems. It also supports collections through inbound and outbound customer calls and performs administrative tasks. The position requires professionalism, trustworthiness, strong communication, negotiation, organizational, and time-management skills, and the ability to work independently. The specialist processes credit applications, sets up new accounts, reviews credit terms and payment options with new customers, and handles lien waivers and other legal documentation. The role responds to customer document requests, follows up on past-due balances, reconciles accounts, investigates billing and cash-application issues, and coordinates dispute and sales-tax resolutions. The specialist works with customers and internal teams, maintains effective working relationships, meets department goals and activity metrics, and performs other duties supporting Accounts Receivable and Credit & Collections. Rogers Group describes itself as a privately held aggregates and asphalt highway construction company headquartered in Nashville, operating in 13 states with more than 3,500 employees. Established in 1908, it is recognized as the largest privately held aggregate producer in the United States. The company states that it provides a safe, drug-free working environment and is committed to recruiting, hiring, and promoting individuals based on demonstrated merit and qualifications, with a work environment free from discrimination, harassment, and retaliation as protected by applicable law.

Requirements

Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Strong math skills and analytical thinking.
Solid written and verbal communication skills.
Thorough knowledge of billing and collections policies, practices, and procedures.
At least 1 year of account reconciliation experience.
Patience and ability to manage stress.
Ability to work independently.
Professionalism and trustworthiness.
Strong negotiation, organizational, and time-management skills.

Nice To Haves

Associate or bachelor's degree in Finance, Accounting, or a related field preferred.
Experience with construction lien and payment bond lien waiver procedures is a plus.
Candidates with 5 or more years of collections experience and a high school diploma may be considered if they meet the other listed qualifications.

Responsibilities

Process credit applications by obtaining credit bureau information, contacting trade references, and gathering information from internal sales staff and online resources.
Enter new accounts into the system and contact new customers to review credit terms, invoicing, and payment options.
Examine, prepare, and return customer lien waivers and necessary legal documentation.
Handle customer requests for invoice copies, proof of delivery, W-9 forms, new vendor forms, certificates of insurance, and similar documents.
Assist with timely collection of designated past-due balances through systematic follow-up calls, emails, and U.S. mail; document significant customer comments, agreements, and updates in the accounts receivable system.
Reconcile customer accounts and resolve discrepancies by researching billing issues using invoices, corrections, and price quotes, then communicating findings to the credit manager and customer.
Research cash-application issues by reviewing checks and remittance copies, using math to identify problems, and/or working with customers to clarify intended payments; communicate findings to the credit manager, cash applications administrator, and customer.
Initiate and follow through on dispute resolutions until completion.
Investigate sales-tax short payments and follow through on resolutions; obtain tax exemption certificates as a liaison between customers and the Rogers Group tax department.
Work with locations to enter tax credits and debits.
Establish and maintain effective, cooperative working relationships with internal and external customers.
Meet defined department goals and activity metrics.
Perform other assigned tasks and duties supporting the Accounts Receivable and Credit & Collections Department.

Benefits

Medical, dental, and vision insurance, plus a Health Savings Account with an annual company contribution.
Company-provided group life and accidental death and dismemberment insurance.
401(k) retirement plan with company contribution and match after one year of service.
Company-provided short- and long-term disability.
Paid holidays, including a Christmas shutdown between Christmas and New Year's Day.
Paid vacation available after a 180-day probationary period and accrued based on years of service.
Annual performance-based merit increases.
Career growth and advancement opportunities.
Competitive company perks.
Safe, drug-free working environment.