Credit & Collections Research Specialist

Rogers • Louisville, KY

3d • Onsite

About The Position

Rogers Group, Inc. is seeking a part-time Credit and Collections Research Specialist for its Louisville, Kentucky office. Reporting to the Area Manager of Credit & Collections, this position researches and resolves customer requests and issues, including billing discrepancies and payment problems. It also supports collections through inbound and outbound customer calls and performs administrative tasks. The role requires professionalism, trustworthiness, strong communication and negotiation skills, good organization and time management, and the ability to work independently.

Requirements

• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Strong math skills and analytical thinking.
• Strong written and verbal communication skills.
• Thorough knowledge of billing and collections policies, practices, and procedures.
• At least one year of account reconciliation experience.
• Patience and the ability to manage stress.
• Candidates with five or more years of collections experience and a high school diploma may be considered if they meet the other qualifications.

Nice To Haves

• Associate or bachelor’s degree in Finance, Accounting, or a related field preferred.
• Experience with construction lien and payment bond lien waiver procedures is a plus.

Responsibilities

• Process credit applications by obtaining credit bureau reports, contacting trade references, and gathering information from internal sales staff and online resources.
• Set up new accounts in the system and contact new customers to review credit terms, invoicing, and payment options.
• Examine, prepare, and return customer lien waivers and necessary legal documentation.
• Respond to customer requests for invoice copies, proof of delivery, W-9 forms, new vendor forms, certificates of insurance, and similar documents.
• Assist with timely collection of designated past-due balances through systematic follow-up by phone, email, and U.S. mail; document significant customer comments, agreements, and updates in the accounts receivable system.
• Reconcile customer accounts and resolve discrepancies by researching billing issues in invoices, corrections, and price quotes, and communicating findings to the credit manager and customer.
• Research cash application issues by reviewing check and remittance copies, using math to identify problems, and working with customers to clarify intended payments; communicate findings to the credit manager, cash applications administrator, and customer.
• Initiate and follow through on dispute resolutions until completion.
• Investigate sales tax short payments and follow through on resolutions.
• Obtain tax exemption certificates as a liaison between customers and the Rogers Group tax department.
• Work with locations to enter tax credits and debits.
• Establish and maintain effective, cooperative relationships with internal and external customers.
• Meet defined department goals and activity metrics.
• Perform other assigned tasks and duties supporting the Accounts Receivable and Credit & Collections Department.

Benefits

• Medical, dental, and vision insurance, plus a Health Savings Account with an annual company contribution.
• Company-provided group life and accidental death and dismemberment insurance.
• 401(k) retirement plan with company contribution and matching after one year of service.
• Company-provided short- and long-term disability insurance.
• Paid holidays, including a Christmas shutdown between Christmas and New Year’s Day.
• Paid vacation available after a 180-day probationary period and accrued based on years of service.
• Annual performance-based merit increases.
• Career growth and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree