Credit Card Fraud Recovery Specialist II

JPMorgan Chase & Co. • Columbus, OH

1d • $20 - $26

About The Position

As a Specialist II in Fraud at JPMorganChase, you will provide customer support for a range of financial products and handle customer interactions in a fast-paced call center environment. The position is primarily off the phones, with approximately 80% research and 20% phone work. You will work within established procedures and a well-defined framework, referring non-standard issues to your supervisor. The role involves navigating multiple computer systems, interpreting customer needs, offering solutions, and building strong customer relationships while following regulatory and departmental practices.

Requirements

• Communication, information-gathering, and decision-making skills.
• At least 2 years of customer interaction and support experience in phone or face-to-face settings.
• Ability to multitask across computer systems and work accurately.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adjust to new situations and navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, results-driven environments.
• Ability to solve problems and present and explain solutions effectively.
• Ability to learn products and systems quickly, embrace challenges, seek feedback, and work toward goals.
• Proficient computer literacy, including experience using technology to solve problems and communicate professionally.
• High school diploma or GED.

Nice To Haves

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.

Responsibilities

• Conduct research and provide support for financial products, with work divided approximately 80% research and 20% phone interactions.
• Use customer service expertise to interpret customer needs and provide ongoing insights.
• Navigate multiple computer systems efficiently and adapt to changing circumstances.
• Work independently and collaboratively to support team success and achieve goals.
• Follow regulatory and departmental practices and procedures.
• Take ownership of customer interactions, treating customers respectfully and responding with empathy.
• Refer non-standard issues to a supervisor.
• Attend training as scheduled.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED