Specialist - Debit Card Fraud Services I

Woodforest National Bank • The Woodlands, TX

2d

About The Position

The Specialist, Debit Card Fraud Services I provides administrative and customer service support to minimize, prevent, and mitigate bank losses due to fraudulent debit card activity. The role monitors and researches suspicious activity and processes card cancellations, reissues, account holds, and releases. It also investigates potential fraud involving debit cards and alternative payment channels, documents findings, monitors merchant activity, analyzes transaction and customer data, and collaborates with fraud operations, disputes, and other departments to address fraud-related issues.

Requirements

• At least 2 years of financial operations or banking-related experience.
• High school diploma or equivalent.
• Proven ability to resolve conflict, conduct investigations and interviews, and remain professional and composed in challenging situations.
• Strong fact-finding, analytical, problem-solving, and decision-making skills.
• Proficiency with technology, internet research, and Microsoft Office applications, including Excel, Word, Outlook, and SharePoint; ability to learn and navigate financial software systems.
• Working knowledge of banking operations, fraud investigations, and regulatory requirements related to overdrafts, customer claims, and risk management, including Regulation E.
• Ability to work flexible schedules as needed, with reliable attendance and punctuality.
• Strong organizational, documentation, and data-entry skills; ability to manage multiple priorities accurately and meet deadlines in a fast-paced, high-volume environment.
• Ability to remain calm, professional, and customer-focused with customers, business partners, and internal team members.
• Excellent listening, written communication, and verbal communication skills.
• Ability to assess risk, exercise sound judgment, and maintain attention to detail when reviewing complex transactions, account activity, and fraud cases.
• Self-motivated and adaptable, with the ability to work independently and collaboratively.

Nice To Haves

• At least 1 year of fraud, risk, or investigations experience in the banking or financial services industry.
• Associate’s or bachelor’s degree in Risk Management, Business, Finance, or a related field.

Responsibilities

• Investigate, analyze, and resolve suspected fraud involving debit card products and services, including card-present and card-not-present transactions, 3-D Secure, digital wallets, tokenization, scams, account takeover activity, friendly fraud, and other card-related events.
• Investigate, analyze, and resolve suspected fraud involving alternative payment channels such as Zelle, ACH, wire transfers, and other electronic funds transfer services; document findings and support risk mitigation actions.
• Monitor merchant activity and investigate excessive fraud rates, compromised merchants, common point of purchase events, and transaction anomalies.
• Analyze fraud activity, customer behavior, and transaction data to identify emerging risks and help management make data-driven decisions.
• Collaborate with fraud operations, disputes, and other departments to identify, escalate, and resolve fraud-related issues.
• Monitor and research suspicious activity and process card cancellations, reissues, account holds, and releases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED